K12.instructure.com login AND canvas.instructure.com login problems

[TobinHuebner]

I have had a K12.instructure.com account for the past 5 years, along with several published courses. 

The other day I was working with another instructor in our school and they had me create an account on  canvas.instructure.com. Now, even when I attempt to log into my  K12.instructure.com courses I am re-directed to the  new canvas.instructure.com account and denied access to my existing courses.

How do I fix this?

[Chris_Hofer]

Hello @TobinHuebner ...

I'm not sure if you've tried one of these options yet or not, but here are a couple things I might suggest:

• Try logging in to one of those two websites with a completely different browser, such as Mozilla Firefox or Google Chrome (if you're not using either of those).  Microsoft Edge would be another good option.  What are the browser and computer requirements for Instructure products?  If you are willing to try another browser, would that be a workable solution for you?
• In the browser you're currently working in, have you tried using the incognito mode?
  • How to Go Incognito in Safari on Mac, iPhone, or iPad
  • Browse in Incognito mode - Computer - Google Chrome Help
  • Private Browsing - Use Firefox without saving history | Firefox Help
  • Browse InPrivate in Microsoft Edge - Microsoft Support

Please keep us posted here in the Community if one of these options might work for your needs.  Good luck!

[NoahBoswell · Accepted solution]

Hi @TobinHuebner ,

Both of those instances are associated within a trust, meaning they are connected together so instead of creating a new account it is encouraged to use the same one across both of them.

Is your new account associated with the same email address as your other account? If so, you could look into doing a self-service user merge.