Student successfully enrolled in course, but now unable to log in

[DrJ428]

I have a student who successfully enrolled in a course. They tried to log in and couldnt so they tried to set up their account again.  I could see them in the course but they couldn't get in.  I tried deleting them to try again. Now if I send an invite it says they need to be verified. Not sure what that means or where to verify.  Any help appreciated.

[NoahBoswell · Accepted solution]

Hi there @DrJ428 ,

Thanks for reaching out to us on the Instructure Community!

Deleting your student from the course does not delete their account. Deleting their account to allow them to try again requires assistance from the employees at Instructure that are the administrators of Free for Teacher. I also don't recommend signing up a second account as a student, either, as that can cause issues with enrollments, especially if you use the same email twice.

What your student should do is open the log in screen and click 'Forgot Password'. They should then enter the email that is associated with the account that they created initially, and then DOUBLE CLICK the 'next' button. Double clicking is required for the email to get pushed to the user's inbox, the reason for this is unknown.

If you still require more assistance, please reach back out here and let us know. We're happy to help you!

[DrJ428]

Thanks for the response. Unfortunately before she reached out to me she already tried registering/enrolling a second time. I could see her in the course twice, but she cant log in.  Thats when I deleted her from the course. Now it tells me the email is associated with an account when I try to add her, but it says the email needs to be verified. I am new and I'm not sure what that means.  Is there no way to get live help?

[NoahBoswell]

Unfortunately Free for Teacher does not provide you with live help, that is a service provided at an additional cost to institutions that pay for Canvas.

Your student will need to verify their email by going into their email's inbox and clicking on the 'confirm registration' link that they would've received in their email upon registering.

[DrJ428]

What do I do if this student still cant enter and I cant add her.

[NoahBoswell]

@DrJ428 I'm going to send you a PM with some additional information. Please check your PMs by clicking the envelope icon in the top-right hand corner of the page.

[DrJ428]

For some reason it wont let me send the email.  It says I have to fix the URL....not sure what URL, there isn't one in the email.