What is the purpose of this campaign?
As users navigate around their learning management system, they will inevitably require help to utilize some of the tools. Equipping users with the ability to help themselves, not only reduces the number of support requests for your institution but also empowers users. The purpose of this campaign is to promote the use of the Impact Support Center, by informing users how the Support Center works. That is, that contextualized help is readily available to them without navigating away from the page they are on, no matter where they are in the LMS.
Tool categories
🔧 The 'Ultra Courses' tool category should be toggled on in your dashboard to display the content of this campaign. Click here to find out how to manage tool categories in your dashboard.
Message Placement
📌View Course Outline page
Support Articles
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Understanding the Impact Support Centre in Blackboard Learn Ultra (Custom Impact article)
How can the impact of this campaign be measured?
Campaign engagement
Views on messages & links on support included inside messages
Views on support articles included in this campaign
