This behavior has been resolved and deployed to the production environment as of 8/28/24.
Description
The new Studio Media Comment Screen Capture and Auto Captioning feature is still not generating Auto-captions intermittently for some videos
Expected Behavior
Auto captions should generate for all media comments with spoken words created with the Studio Media Comment Screen Capture and Auto Captioning option.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prerequisite: Have a course with a few enrollments and a few different assignments types (NQ, CQ, Graded Discussion, etc)
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As the teacher open an assignment and navigate to SpeedGrader.
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Click on the new Studio Media Comment Screen Capture option.
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Record a video comment with spoken words.
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Save the video and wait a bit of time
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Return back to the media after some time and the captions are still not available.
Additional Info
EVAL-4406
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
