Canvas Data 2 Inconsistent snapshot query results for the same request


This behavior has been resolved and deployed to the production environment as of 6/01/23.


For the same snapshot request, a different amount of data is returned. 

Expected Behavior

Receive all records added/updated before at date specified in the the snapshot query status.


Execute incremental query starting from at time to receive rows missing in the snapshot.

Steps to Reproduce


Additional Info

Following the bugfix, in the first incremental query, customers may receive some duplicates which exist in the snapshot already.


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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