Download original option in the Large file warning for Docviewer produces invalid file (part 2)

Issue Documented: 2025-04-09
Canvas

This behavior has been resolved and deployed to the production environment as of 6/12/25.

Description

The “Download Original” option offered by the Large file warning message in DocViewer is downloading an invalid file.

Expected Behavior

The “Download Original” option should download the file in its original format.

Workaround

Open with LibreOffice

Steps to Reproduce

  • Prerequisite: A large file and a course.

  1. Upload the large file to the course files.

  2. Select the file and when prompted choose the "Download Original" option.

  3. Try to open with Microsoft Office PowerPoint and notice it states the file is corrupt.

Additional Info

CNVS-65987

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

Labels (1)