Media uploaded via RCE in New Quizzes stuck loading


This behavior has been resolved and deployed to the production environment as of 4/10/24.


When media files are uploaded through the RCE in New Quizzes they do not actually upload and appear to be stuck processing.

Expected Behavior

Media files uploaded through the RCE in New Quizzes should process successfully.


No workaround exists at this time.

Steps to Reproduce

Prerequisites: A course.

  1. Create a new quiz and select the Build option.

  2. Edit the instructions or add a new question, then access the RCE.

  3. In the RCE, navigate to Insert -> Media -> Upload/Record Media.

  4. Choose to upload or record a video file, then click Submit.

  5. Observe that the media file perpetually spins without fully processing or embedding.

Additional Info


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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