[OPEN] Apple iWork files are not rendering in SpeedGrader in IAD and PDX regions

Canvas

Engineers are currently investigating the issue.

Description

Apple iWork files (.pages, .numbers, .key) are not rendering in SpeedGrader.

Expected Behavior

Instead these types of files should be displayed in SpeedGrader.

Workaround

Users can convert the files to a different one that is being displayed.

Steps to Reproduce

  1. Have an active course with at least 1 student and 1 published assignment that has 'File Upload' enabled as submission type.

  2. As the student, submit the files (.numbers, .pages, .key).

  3. Stop acting as the student and go to SpeedGrader.

  4. See that the files are not being rendered there.

Additional Info

RCX-2723

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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