[OPEN] Attempting to view student New Analytics data from the People's tab results in an enrollment status error for cross-trust users

Canvas

Engineers are currently investigating the issue.

Description

  • If a user attempts to view a cross-trust student New Analytics data directly from the People’s tab in a course, it will redirect to New Analytics but present the error “This user has an inactive enrollment status or a deleted status. We cannot show data for this user in New Analytics.”

Expected Behavior

New Analytics should present the data

Workaround

Navigate to New Analytics from the courses home page rather than from the People’s tab

Steps to Reproduce

Prerequisites: An active course with active students enrolled cross-trust and New Analytics enabled.

  1. With users enrolled from the trust instance, navigate to the People tab of the course.

  2. From here, select the Kabob to the right of a student, then select New Analytics.

  3. Notice that the error is presented, even though the students have an active enrollment

Additional Info

OREO-3993

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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