Engineers are currently investigating the issue.
Description
When the “Allow creation only in the Manually Created Courses sub-accounts” is enabled on the account level, teachers run into a page error when attempting to use the Copy this course feature for any course that is outside of the Manually Created Courses sub-account.
Expected Behavior
Teacher should be able to use the Copy this course feature.
In case this is expected behaviour with the “Allow creation only in the Manually Created Courses sub-accounts” setting, the Copy this course button should not appear for teachers.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prerequisite: Have a teacher that is enrolled in a root-account course, in the root account settings, enable Teachers to be able create courses and ‘Allow creation only in the Manually Created Courses sub-accounts’ selected.
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As the teacher access Settings in the course.
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Select Copy this course.
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Click on Create Course.
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Observe that the process fails with “Something went wrong during copy course operation. Reload the page and try again.”
Additional Info
RCX-3762
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
