[OPEN] Images appear broken in Respondus Lockdown Browser

Canvas

Engineers are currently investigating the issue.

Description

  • When a classic quiz question contains an image and the quiz is migrated into a New Quizzes assessment, the image will appear broken in the Respondus LockDown Browser for the student.

  • When an image is selected from Course Files or User files, it will not show in a Respondus browser session in New Quizzes

Expected Behavior

Images in NQ should display in the LDB.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisite: At least one student and one teacher in a published course. The LDB installed.

  1. Create a classic quiz and embed an image into a question

  2. Migrate the quiz into a NQ

  3. As the teacher, navigate to the LDB link in the course navigation, and enable the LDB for the NQ

  4. As the student, take the NQ in the LDB

  5. Note that the image is broken

Additional Info

QUIZ-13366


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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