Engineers are currently investigating the issue.
Description
When a page is updated and the Notify users that this content has change checkbox is selected, observer accounts are not receiving course content notifications, even though their notification settings are set to Notify Immediately.
Expected Behavior
When the Notify users that this content has changed checkbox is selected and the Course Content notification setting is set to Notify Immediately in the observer's notification settings, they should be receiving a notification.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prerequisites:
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A course where an Observer is linked to a student in a course
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An Observer account that has their Course Content Notifications set to Notify Immediately
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Create and publish a page within a course.
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Return to the page, and make an update to the page body.
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Making sure to check the box about notifying people of changes when saving.
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Wait about 15 minutes to allow any delays to process, and check the observer’s messages page.
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See how the observer user does not get a new notification message that the page content has been updated.
Additional Info
VICE-4825
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
