[OPEN] Page view endpoint returns a 429 Page Views rate limit exceeded error when adjusting the start date

Issue Documented: 2025-11-03
Canvas

Engineers are currently investigating the issue.

Description

When viewing a users pageviews on a users account details page through the UI you will be met with an API error: 429 when adjusting the start date for viewing their page views.

Expected Behavior

Instead it should load the pageviews.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisite: Have a user with activity in the last 30 days.

  1. Scroll down and look at the pageviews.

  2. Attempt to adjust the start date to be any date in the last 30 days

  3. See the error where the pageviews should be.

Additional Info

PVIEW-899


Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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