[OPEN] Upload and Replacing files does not update file IDs copied to a new course - Part 2

Canvas

Engineers are currently investigating the issue.

Description

When a course file link is copied to a new course using Canvas Course Export Package and a new version of the file is uploaded to replace the old one, the link pointing to the file would not automatically update to reflect the new file's ID.

As a result users run into error message Failed getting file to preview.

Expected Behavior

The RCE should replace the file ID for users who update content in the course files section.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisite: Two courses.

  1. Create a page with a link to a course file in one course.

  2. Export the course with the page.

  3. In the other course import the export package using the Canvas Course Export Package option

  4. In the new course upload a file with the same name as the existing file and select replace file.

  5. Navigate back to the page and see the course file id didn’t update to the new one generating a Failed getting file to preview error.

Additional Info

RCX-3242

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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