[OPEN][iOS] Student | Users logged in on root account in a Consortia are unable to see the content of the Front Page when it is set as home page in a course

Canvas

Engineers are currently investigating the issue.

Description

  • Users who are logged in under the root account in a Consortia environment are unable to see the content of the Front Page when set as the Home page in a course; it displays as blank.

Expected Behavior

  • Users logged in at the root account in a consortia should be able to see the Front Page

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. Create a Canvas course in a Consortia with at least one student

  2. Create a page in the course and set that page as the Front Page

  3. Save and publish the page and set the front page for the course

  4. Log in as the student on the mobile app in the root Instance (apac-consortia)

  5. Navigate to the course and see that the page does not show the homepage

Additional Info

MBL-18551

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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