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Issue Documented: 2025-02-28
This behavior has been resolved and deployed to the production environment as of 5/21/25.
Description
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When a discussion reply is reported in a group discussion, the teacher in the course is not sent a Reported Reply notification even though their notification preference is setup to notify them of reported replies.
Expected Behavior
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Instead it should send a Reported Reply based on the users notification preference.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prerequisites: in a published course with 1 teacher enrolled that has their Reported Replies notification preference set to ASAP and at least 2 students enrolled
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Go to the People page and create a group set with 1 group with both students inside the group
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Then act as the teacher in the course and verify that the reported replies is enabled on the discussion topics index page
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Then create a group discussion set to the group set that was just created
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Act as a student and go to the discussion topic and make a reply
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Act as another student and go to the discussion topic and report the other students reply
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Go to the teachers /messages page and see that no notification is sent.
Additional Info
VICE-5081
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
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