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This behavior has been resolved and deployed to the production environment as of 07/06/22.
| Description |
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When both a student and a teacher have a concluded enrollment in a course, the student is still able to message the teacher. However, when the teacher tries to reply to the message their reply button is disabled.
| Expected Behavior |
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Once a course has concluded, users should not be able to reply to conversations from that course.
| Workaround |
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No workaround exists at this time.
| Steps to Reproduce |
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Create a course
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Enroll a student and a teacher in the course
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As the student, send a message to the teacher
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As the teacher, reply to the message
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Set course dates, section dates, or term dates in the past so it concludes the enrollments
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As the student, reply to the conversation. Note that it goes through successfully.
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As the teacher, open the inbox and note that it was received but cannot be replied to.
| Additional Info |
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VICE-2607
Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.