Student Context card does not open in the FRA region

Canvas

This behavior has been resolved and deployed to the production environment as of 9/19/24

Description

When opening the Student Context Card from the gradebook or the people page in instances at the FRA region, it jut flashes for a moment and immediately closes.

Expected Behavior

The Student Context Card should open.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequirement: An published course in a FRA region instance.

  1. Enroll a few students to the course.

  2. Navigate to the gradebook or the people page.

  3. Click on any student name.

  4. Observe that the context card tries opening and immediately closes.

Additional Info

AE-1219

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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