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Issue Documented: 2025-10-10
This behavior has been declined as it must be resolved by a third-party vendor.
Description
When embedding a YouTube video with dual audio tracks (e.g. Spanish original + English dubbed) into Canvas Studio, Studio automatically plays the English dubbed track with no option to switch back to Spanish.
Expected Behavior
Instead it should preserve the original language track (Spanish in this case), or provide an option for the user to select their preferred audio track (e.g., Spanish or English).
Workaround
No workaround exists at this time.
Steps to Reproduce
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Copy the YouTube share link
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Go to Canvas Studio.
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Click the Create button → from the menu, select Add Media.
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Under the YouTube option, paste the YouTube link and click Add Video.
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Now play the video from Canvas Studio. Observe that the audio defaults to the English dubbed track, with no option to switch back to Spanish.
Additional Info
ARC-11091
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
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