Submission comment media recorded in portrait mode does not display correctly in SpeedGrader

Issue Documented: 2025-01-31
Canvas

This behavior has been resolved and deployed to the production environment as of 4/9/25.

Description

  • If you attach a media comment in the submission comment area, and the video was originally recorded on a phone in portrait mode the videos height does not scale beyond a certain point which results in most of the video being out of view in the iframe it loads in.

    • The media player buttons also are affected as they appear at the bottom of the video which is outside of view.

Expected Behavior

  • The video should be scaled down appropriately to fit the size of the frame it loads in inside of speedgrader.

Workaround

No workaround exists at this time.

Steps to Reproduce

  • Prereq: An assignment, a video that was recorded with a phone in portrait mode(gratuitous in height.)

    1. As a student, submit to the assignment, and leave a media attachment as a submission comment.

    2. In the speedgrader, click the video, and see that only the top part of the video is visible.

Additional Info

EVAL-4971

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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