Synchronisation issues between Canvas and Canvas Credentials


This behavior has been resolved and deployed to the production environment as of 11/13/23.


The synchronization process between Canvas Credentials and Canvas involves significant complexity and presents multiple vulnerabilities. While considerable progress has been made in identifying and resolving root causes of several potential vulnerabilities, as well as implementing improved tools for tracking issues, testing, and transparency, certain synchronization errors still persist. Efforts are ongoing to comprehensively identify, address, and release fixes for these issues.

However, it is important to note the following known issues that have been identified and are currently being handled:

  • Non-syncing of courses without assignments or quizzes.

  • Courses that appear to have stopped syncing.

  • Missing badges or badges that show as "Earned" but not "Awarded."

  • Automatic enrollment of students from the Canvas side not being reflected in the corresponding group.

  • Leaderboard synchronization appearing to be halted.


If you encounter any other synchronization-related issues, we kindly request you to report them to our Support team or your Customer Success Manager (CSM) so that we can promptly address them.

Expected Behavior

The synchronization process between Credentials and Canvas should be reliable, accurate, and free from errors. Bugs and vulnerabilities should be minimized, leading to improved functionality and user experience.


If you experience any misbehavior in the synchronization process, please consider trying the following workaround, which may resolve some issues:

An account admin or teacher within the course should navigate to the Credentials tab.

After that, click on the "update now" button located on the group progress page.

Steps to Reproduce

The issues and errors being experienced are intermittent and occur under various conditions. A systematic reproduction of these errors is difficult to achieve, making it challenging to provide specific steps to reproduce them reliably.

Additional Info


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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