When Exporting the gradebook you are redirected to an error page

[#1]

This behavior has been resolved and deployed to the production environment as of 4/09/25.

Description

When exporting the gradebook you are redirected to an error page “Oops, Canvas can’t find your login page.”

Expected Behavior

Instead it should export.

Workaround

Go back to the gradebook, and select gradebook export -> previous export.

Steps to Reproduce

Prerequisite: To have graded assignments and students in a course.

1. Go to the gradebook.
2. Attempt to export the gradebook in either the current view or the entire gradebook.
3. Notice the page redirects to another page saying “Oops, Canvas can’t find your login page.”

Additional Info

EVAL-5362

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Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.