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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Completed
Published: 05-14-2025
This behavior has been resolved and deployed to the production environment as of 5/21/25.
Description
When developer keys created via dynamic registration are deleted in the UI, their "developer_k...
:
Canvas Account Settings
LTI
Status: Completed
Published: 03-05-2025
This behavior has been resolved and deployed to the production environment as of 3/26/25.
Description
Toggling an LTI tool’s placements from the Settings → External Apps → Placements menu is avai...
:
LTI
Status: Completed
Published: 01-30-2025
This behavior has been resolved and deployed to the production environment as of 2/5/25.
Description
When the Content Security Policy is enabled, some Instructure owned LTI Apps are failing to emb...
:
LTI
Status: Completed
Published: 01-24-2025
This behavior has been resolved and deployed to the production environment as of 6/18/25.
Description
Some students are unable to see embedded Google Drive files in Canvas when the teacher is usin...
:
LTI
Status: Open
Published: 01-06-2025
Engineers are currently investigating the issue.
Description
When the Content Security Policy (CSP) is enabled on an instance, some LTI’s are being blocked and will not load. (Youtube, SCORM, Vime...
:
LTI
Status: Completed
Published: 11-14-2024
This behavior has been resolved and deployed to the production environment as of 1/29/25.
Description
When users are using the Google Translate tool in a course, if they edit and save an item (suc...
:
LTI
Status: Completed
Published: 10-30-2024
This behavior has been resolved and deployed to the production environment as of 12/5/25.
Description
External tool assignments are now seeing the value “null” passed back when in a Blue Print Mas...
:
API
LTI
Status: Completed
Published: 08-23-2024
This behavior has been resolved and deployed to the production environment as of 9/18/24.
Description
We're encountering issues where Commons packets retain outdated references from the source cou...
:
LTI
Status: Completed
Published: 08-23-2024
This behavior has been resolved and deployed to the production environment as of 8/28/24.
Description
When accessing the SCORM tool, users intermittently see the error “This website is under heavy...
:
LTI
Status: Completed
Published: 08-07-2024
This behavior has been resolved and deployed to the production environment as of 10/15/24.
Description
When uploading or viewing uploaded SCORM files, the tool shows "No packages" and doesn't allo...
:
LTI
Status: Completed
Published: 08-07-2024
This behavior has been resolved and deployed to the production environment as of 9/11/24.
Description
Student's submission isn't showing an originality score.
Expected Behavior
To show the stude...
:
LTI
Status: Open
Published: 10-17-2023
Engineers are currently investigating the issue.
Description
When creating an external tool assignment that is set to open in a new tab, and then adding a rubric to it, there is an iframe overlapp...
:
Canvas Assignments
LTI
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