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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Completed
Published: 07-03-2024
This case was unable to be reproduced. If behavior persists, please submit a new support case.
Description
When playing back an audio comment in SpeedGrader, the playback navigation controls are h...
:
Canvas Grading
Status: Completed
Published: 07-01-2024
This behavior has been resolved and deployed to the production environment as of 8/14/24.
Description
RegEx blanks with no text break analysis reports.
Expected Behavior
Analysis report should p...
:
Canvas Quizzes
Status: Completed
Published: 07-01-2024
This behavior has been resolved and deployed to the production environment as of 7/17/24.
Description
When discussion redesign is enabled and split screen is used, if you click on a treaded reply ...
:
Canvas Discussions
Status: Completed
Published: 07-01-2024
This behavior has been resolved and deployed to the production environment as of 9/11/24.
Description
When a non-teacher role such as TA or Designer attempts to upload caption files to videos that...
:
Canvas Course Settings
Status: Open
Published: 07-01-2024
Engineers are currently investigating the issue.
Description
When using the free draw annotation tool in SpeedGrader with a stylus on a browser, the drawing doesn't recognize continual drawing.
...
:
Canvas Grading
Status: Completed
Published: 07-01-2024
This behavior has been resolved and deployed to the production environment as of 1/7/25.
Description
The total rounding displays inconsistently for both students and teachers in the gradebook. The...
:
Canvas Grading
Status: Open
Published: 06-20-2024
Engineers are currently investigating the issue.
Description
The Thai calendar uses two different scales, the unofficial AD(ค.ศ./Anno Domini) scale using the Gregorian Calendar and the official B...
:
Canvas Calendar
Status: Completed
Published: 04-11-2024
This behavior has been resolved and deployed to the production environment as of 4/10/24.
Description
In beta with the grading scheme redesign enabled, if a teacher viewing their course settings att...
:
Canvas Grading
Status: Open
Published: 02-01-2024
Engineers are currently investigating the issue.
Description
When a New Quiz or New Quiz question has an outcome attached, and the quiz and outcomes are imported to another course, the Outcome Ana...
:
Canvas Outcomes
Status: Open
Published: 12-07-2023
Engineers are currently investigating the issue.
Description
When a New Quiz Submission has been given a score from the gradebook after the initial score was applied on submission and then enable ...
:
Canvas Quizzes
Status: Open
Published: 10-24-2023
Engineers are currently investigating the issue.
Description
Currently, when a user uploads a file as part of an assignment submission, we count that as a file upload in Analytics and not a submis...
:
Canvas Assignments
Status: Open
Published: 10-17-2023
Engineers are currently investigating the issue.
Description
When creating an external tool assignment that is set to open in a new tab, and then adding a rubric to it, there is an iframe overlapp...
:
Canvas Assignments
LTI
Status: Completed
Published: 08-31-2023
This behavior has been resolved and deployed to the production environment as of 9/18/23.
Description
QED has noticed that a user is not showing in their main instance even though they do have a log...
:
Canvas Account Settings
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