Students Missing From Mastery Tracker

[RyanMathias]

I have students missing from my Mastery Tracker that are in the Canvas course I have linked to it. It has already been synced today and attempting to manually add them results in an "access denied" error. How do I get them added?

[CoachRhonda]

Hello!  To get help with technical issues, please submit a Mastery Connect Support Ticket.  When you fill out the form, include all the details and/or any screenshots that can help illustrate the issue.  Thank you!