Tests inserting odd characters into test items

[mkatiemoffett1]

This school year, math teachers are finding that when students access an assessment, it is putting odd characters or words into the items, as if the "language" being used to program the item is not translating on the student device. Basically what it is doing is putting (/ around every equation or expression, or using words like left or right to indicate parentheses or frac to indicate a fraction.  All students use the same device (iPad 10th gen) and all iPads are up to date because they are brand new.  This is happening while using MC Student app and accessing through student.masteryconnect.com.  It is also occurring on our older gen (8th gen) iPads with our elementary students.  

As Tech Integration Specialist, I'm tasked to address this issue, but I am seeing no solution on my end.  

[TammieWilliams2 · Accepted solution]

Hi! Great question!  Our support team is available to help with these technical issues.  They may have some additional questions, for instance a particular item type or assessment that is being used.

How do I create a Mastery Connect support ticket?

[TammieWilliams2 · Accepted solution]

Hi! Great question!  Our support team is available to help with these technical issues.  They may have some additional questions, for instance a particular item type or assessment that is being used.

How do I create a Mastery Connect support ticket?

[NatashaDurand]

So, I need to contact the support team?

[TammieWilliams2 · Accepted solution]

Hi! Yes, you will need to submit a support ticket so they can look into this particular issue.