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How do I get help with Mastery Connect?

Find your school's Canvas URL

To find your school or institution's Canvas URL, begin typing the name of your school/institution. Results will appear after you type at least 3 characters. For best results be as specific as possible. If you can't find your school, try using any part of your school's name or searching for your school district or state. You may also need to search for the school using the acronym or full name, for example "USU" and "Utah State University".

How do I get help with Mastery Connect?

You can get help with Mastery Connect through guides, videos, and other resources. You can view Mastery Connect guides and resources in the Mastery Connect Help Center in the Instructure Community. If you are logged into the Community, you can ask questions of others in the Community or submit an idea.

You can watch instructional videos through the Mastery Connect Online Professional Development (PD).

You can also submit a support ticket at any time, and a member of the support team will respond.

Open Help

To open helpful resource options, click the Help icon [1].

View Helpful Resources

View Help Options

To view Mastery Connect guides and resources, click the Help Center button [1].

To watch instructional videos, click the Online PD button [2].

To submit a support ticket, click the Submit a support request link [3].

Note: The first time you click the Help Center button, you must create a Community profile.

Open Help Center

View Help Center

You can also open the Mastery Connect Help Center in the Instructure Community by clicking your profile link [1], and then selecting the Help option [2].

View Help Center

The Help Center contains Mastery Connect guides and resources in the Instructure Community [1].

To access Mastery Connect resources from anywhere in the Instructure Community, click the Mastery drop-down menu [2].

Learn more about the Instructure Community.

Note: You can also access the Instructure Community by typing https://community.canvaslms.com into your browser search bar.

Submit Support Ticket

Submit Support Ticket

The Submit a support request link opens the support request form. Fill out the support request form and submit it. A Mastery Connect Support Team member will respond to your request.

Learn more about submitting a support request.

Watch Online PD Videos

The Online PD button opens the Mastery Connect Online PD courses in Canvas. You can access the free course, and if your district purchased Online PD, you can access additional courses. To learn more, contact your Custom Success Manager.

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