[ARCHIVED] ERROR MESSAGE SUBMITTING QUIZ IN PREVIEW BEFORE PUBLISHING

[jhalm733]

I have been previewing and "submitting" my quizzes before publishing to check for errors.  My quizzes are a mix of multiple-choice, true/false, matching, and short essay questions. This week, when I was able to preview a quiz, but when trying to submit it I kept getting an error message.  This happened multiple times.  I had answered the short essay questions with "xxx". I had to publish the quiz in order to "preview" it.  This has never happened before. I really do need to be able to preview and submit to check for errors!  Can this be fixed please?  

Here is a screen shot of the error message:

[stuart_ryan · Accepted solution]

Hi Jacqueline,

That is very unusual! Out of curiosity, have you tried resetting the student view account? When you go to Student View and have the pink bar around your screen, at the bottom there is a Reset Student button there you can click.

That should set things back to normal (and will clear all the assignment ha that the test student has made.

Also, are you finding this happens only in a single course or all the courses you are a teacher in?

While these are the steps that I can give you from a generic level, if you click on the 'click here to tell us what happened ' link if you do face the problem again, Canvas Support will get a notification about exactly what happened, including error logs that we do not have access to for your instance, so that may be a faster option to get help (as they can see the error message that the system logs behind the scenes when you get that message).

I hope that helps!

Stuart

[jhalm733]

Thank you, Ryan!  If this happens again, I will try this.  I ended up publishing the quiz anyway in order not to confuse my students. I did use the "click here to tell us what happened" link more than once, so I'm hoping that went through to Canvas Support.  

Jackie

[stuart_ryan]

Hi Jacqueline,

Thanks so much for letting us know! Hopefully it was a one-off quirk that has since cleared up.

That definitely will have gone to Canvas support so they may have very well looked at it in the back end if need be!

Have a great week ahead.

Stuart

[olsonhum]

Note this shouldn't matter, as she was attempting to preview the quiz, not take it as the test student.

[stuart_ryan]

Valid callout, I misinterpreted that.

[olsonhum]

This also just happened to me, after being able to successfully preview quizzes in multiple classes so far this semester (2-3 quizzes in three classes). I have a fill-in-the-blank where the actual answer is a dollar sign ($). I wonder if this creates the error, but, if it does, is that going to happen to my students too? I have no way of knowing until 40 of them take it tomorrow and that's not a good situation to be in.

[olsonhum]

I just did the following and then the preview submission worked in all instances, so either it was one of these things that "fixed it," or Canvas worked itself out in the meantime (...?).

• Logged out and logged back in to Canvas
• Answered only multiple choice questions and submitted (preview submission worked this time (for the first time))
• Answered only fill-in-the-blank questions and submitted (preview submission also worked this time)
• Answered all questions (MC and FIB) and submitted (preview submission also worked this time). This was the original preview submission I was trying to do initially that gave me an error four times in a row.

[stuart_ryan]

Thank you for the extra info, out of curiosity, did you attempt the quiz only in preview or also in student view mode?

As you said, hopefully this was one of the random quirks that has since cleared up.

Cheers,

Stuart