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Surveyor

Various Grade Sync Error Messages

When using the Sync to SIS feature, many teachers in our district have been experiencing unsuccessful syncing attempts where grades are not completely imported to our SIS (Canvas) and there is a red circled exclamation point before the "Completed" status.

Screen Shot 2020-10-07 at 10.34.13 PM.pngWhen we click the "Completed", the log looks like this: 

Screen Shot 2020-10-07 at 10.34.25 PM.png

 

The errors usually occur during Stage 8/9-Post Submissions. And when I download the Logs, we most often get the following 2 errors:

1. "Object reference not set to an instance of an object"

2. "Student not in section" (even though the student is listen in the section in Canvas as well as the SIS)

Screen Shot 2020-10-07 at 10.42.19 PM.png

 

I've searched through other question forums about grade passback errors, but don't seem to find any similar ones. Does anyone know where I can find a list of error codes and what each of them mean? And subsequently, how can I resolve the issues to successfully sync to the SIS?

3 Replies
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Surveyor II

@JessicaLy  did you receive any response to this? I am having the same issue with our staff.

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@KShuster Unfortunately, no one has responded to this issue in the question forum yet. Our district has contacted our Canvas reps, but we are still waiting for a reply.

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Surveyor

I have the same error message.  I hope someone responds to explain.