The Instructure Community will enter a read-only state on November 22, 2025 as we prepare to migrate to our new Community platform in early December. Read our blog post for more info about this change.
Dear Canvas Credentials Community!
We want to inform you about an upcoming AWS upgrade scheduled to enhance our system’s performance and security. While we are working to make these improvements as seamless as possible, there may be brief periods of service interference during the upgrade.
Upgrade Schedule and Potential Interference
To minimize disruption, we’ve scheduled the upgrade during off-peak hours for each environment. Here’s when you might experience temporary interruptions:
- AU Environment:
- Date: September 9
- Time: 12:00 AM AEST/ 10:00 PM AWST
- SG Environment:
- Date: September 9
- Time: 12:00 AM SGT
- EU Server:
- Date: September 9
- Time: 10:00 PM CET
- CA and US Servers:
- Date: September 10
- Time: 4:00 AM EDT/ 1:00 AM PDT
What to Expect
During the upgrade, you may experience brief interruptions of up to 10 minutes. While we aim to complete the upgrade as quickly as possible, please be aware of the following potential impacts:
Affected Services:
- Registration: Both username/password creation and social account linking will be temporarily unavailable.
- Login: Login via username/password, Single Sign-On (SSO), and social logins will be temporarily unavailable.
- Social Account Linking: Linking new social accounts will be disrupted.
- Access/Request Tokens: Generation of access tokens and request tokens will be unavailable.
- User Merge and Deletion: These actions may encounter issues and be buggy during the upgrade window.
What Remains Unaffected:
- Badge Awarding and Syncing: These features will remain fully operational.
- User Sessions: Logged-in users will be able to use the product without any interruptions.
- APIs: The v2 APIs will remain available throughout the upgrade.
- Issuer/Badge Creation and Modification: These activities will not be affected.
- LTI Version: This will continue to function as expected.
We Appreciate Your Patience
We understand that any service disruption can be inconvenient and appreciate your patience as we work to complete this necessary upgrade. If you have any questions or need assistance, please reach out to our support team.
Thank you for your understanding and cooperation.
Closure:
We’re committed to providing you with the best possible service and are excited to bring you these improvements. Stay tuned for more updates and thank you for your continued support!
Best regards,
The Canvas Credentials Team
1 Comment
Community help
To interact with Panda Bot, our automated chatbot, you need to sign up or log in:
Sign in
The content in this blog is over six months old, and the comments are closed. For the most recent product updates and discussions, you're encouraged to explore newer posts from Instructure's Product Managers.