Why are attached files deleted from the Files page when removed from a Discussion?

It appears that when an attached file is removed from a Discussion, that file is also deleted from the site's "Files" page. This is problematic behavior and confusing for users. Current behavior: ...

How to print student's completed quiz?

One of our faculty needs a hardcopy of a student's exam results to talk with them about plagiarism. I can see how to print just a quiz (no student interaction) from the Teacher perspective, but&nb...

ePortfolio: Possible to embed image in page using Rich Content Editor?

I have reviewed the guides but am not locating an answer for this "how to" question. When I am editing a page in the ePortfolio and click on the "Embed Image" button in the Rich Content Editor, an...

Moodle imports into Canvas aren't distributing to Modules as usual

We're running into an issue when importing some older Moodle sites (from 2009-2012) into Canvas. (Moodle version is 3.3.4) Generally Moodle weekly or topic blocks translate well into Canvas ...

Possible to receive alert re: course sites maxing their file storage capacity?

Regarding course sites getting close to maxing their file storage capacity - is there a way to set up notification of this for Admins, please, r ather than running a report ? 

Are your students able to hack a hidden People page?

We just discovered that at least one student has been using a hack to access a hidden People page (meaning the People navigation link is disabled/hidden from students in the Course Navigation Menu)....

Re: User Permissions - what is the difference between "Edit grades" and "Moderate Grades"?

I am reviewing the permissions for the TA role we created at the account level and I'm wondering - what is the difference between "Edit grades" and "Moderate Grades" and is this information...

Where is guide for how to display Announcements at the Home Page, please?

Being able to display Announcements at top of the Home Page is AWEsome! Thank you, Instructure! We've set our basic Canvas course template for faculty to show the 3 most recent Announcements at top....

Are students able to sign up for appointments via mobile apps?

I have been searching/reviewing the documentation desktop and mobile guides re: Schedulers and the apps, but am not finding any information either way of whether students can access a Scheduler and ...

Other schools experiencing delayed notifications for items set to "Notify me right away"?

We have a ticket in with Canvas Support re: one of our faculty sent a message to the class (75 students) via Canvas Conversations at 10:28 AM, with box checked to "Send an individual message to each...

Possible to revise log in language for signing into Canvas Community?

When trying to log into the Canvas Community, many of our users have encountered this confusing message: "To log in to Canvas Community you need to first log in to Canvas. We were unfortunately u...

Jive is preventing Canvas pages from loading in Chrome

I'm not sure what this is but it started after I installed Jive as a Chrome extension last year or so. I removed the extension (or thought I did) shortly after because sometimes when trying to acces...

Student View button missing for sub-account Admins

We've created a specific Admin role, Training Area Admin, for one of our sub-accounts. The Student View button does not appear for the sub-account Admins, unless a user is added to one of the sub...

Possible to set Discussions default to "Graded" at account level?

Many of our faculty use Discussions but are not aware of the difference between a default (not graded) Discussion and a graded Discussion, particularly that the latter provides more options for vie...

What happens to a Group and content associated with a Group after course has concluded?

When a course is concluded and student enrollment disappears, is it normal behavior for a Group to disappear as well? If yes, what happens to content and materials, such as files and Discussion post...

Any known issues between Microsoft Edge browser and Canvas?

I found this discussion from July-Sept 2015: Any information about Microsoft 10 & Spartan compatibility with Canvas? as well as this question posted April 26 (2016): Detecting the Edge Brows...

Why is the Canvas mascot a panda, please?

We're curious and haven't been able to find this information in the Canvas community - thank you in advance for your help with this. : ) Bridget The Evergreen State College Olympia WA School...

Any reports of issues with Firefox version 43.0.4?

PEOPLE INDEX > USER SETTINGS ICON IS FROZEN/INACTIVE One of our faculty is experiencing an issue at the People index -- when clicking on the settings/gear icon for an individual user nothing ha...

Do students with completed enrollments still receive notifications?

Seeking confirmation, please, whether students with completed enrollments still receive notifications, or not. To further clarify: the Canvas course is multi-term (Fall, Winter, Spring) and stil...

Where is information about "Profiles," please?

I understand our institution may have "Profiles" enabled (at the Account level) and I'm having a hard time locating information about "Profiles" in the guides, such as: what are "Profiles" where...