Community

I agree with @croseb1 that "Big Blue Button" needs to an item that can be disabled at the account or sub-account level. We have switched to Zoom and even faculty who used to use "Conferences" do not know what Big Blue Button is. ... View more

Matt,  This is happening to one of our instructors also.  I'm going to put in a ticket, but before I recommend switching back to the old gradebook, did that switch back to the old gradebook cause any other issues? Thanks! ... View more

We are experiencing the same issue.  Clearing the cache does work, but this is not an acceptable solution.  We are using lots of images for our online and blended courses, but it is disappointing to realize that students may end up seeing a broken image icon instead.  All of our images are in the Files sections of their respective courses.  The "disappearing" images are random.  One staff member may not see an image, while everyone else does.  This is happening across Chrome and Safari web browsers for us.  I'm not sure about Firefox since that is not used as often.  Our students also report that Chrome and Safari are the most used browsers so we need images to consistently work on these browsers.  I'll try to call Support the next time this happens to me and report it and request they screenshare and view the problem. ... View more

Hi Joyce, In the current gradebook, there is an "Export" button in the upper left corner of the gradebook.  That allows you to download the gradebook in CSV format which Excel can open.  There is a complete description with screenshots at How do I download grades from the Gradebook?  If you are using the "new" gradebook there are instructions at https://community.canvaslms.com/docs/DOC-13720-73553813648  ... View more

We are testing out a Zoom/Canvas integration without much success.  When I search the App store the only LTI available is the 3rd party one from CirQLive and the Zoom documentation instructs us to configure this via a Canvas Access token and configuration on the Zoom admin side.  It does work as an external tool in Assignments and Modules, but the only way to add it to Calendar is as an Assignment.  It also does not correctly log Canvas users into Zoom even though we have SSO set up on both.  When I, in the Teacher role, create a Module item or Assignment for Zoom, all of the students who click on that link are entered into the meeting as me.  They get a later popup that asks them if they want to sign into SSO.  If they do that, they can then switch their zoom participant name to their real name.  However, this process is not what we would want our students to experience.  Does anyone have the Zoom LTI working successfully?  Is there some "new" LTI that we can obtain?  Thanks for any feedback.  We'll also reach out to Zoom. ... View more

I'm looking for an update on this.  We have WebEx but decided not to go with the integration via CirqLive originally.  We are revisiting that and would be interested in speaking with anyone using that integration to see how it is working.  Is the integration useful?  Is there good support when things don't work? Thanks! ... View more

This happened on a few of our assignment submissions also.  It was not related to Google submissions.  I entered tickets to support and they were able to do something that completed the processing and allowed faculty to use Crocodoc.  It seemed to be happening to random assignments. ... View more

A couple of committees at St. Edward's University are sharing documents this way.  They were also using Blackboard to store committee documents.  When we switched to Canvas we encouraged a move to Box for this purpose but faculty found that it was easier to organize content in Canvas so they continued to use Canvas for this purpose. ... View more