Community

Hello @mwebb2 ! I am terribly sorry that you are experiencing these issues! When it comes to SIS related issues, our Support team is your best resource. You can contact them by following the steps in this guide How do I contact Canvas Support? .  Each SIS provider has different error and troubleshooting combinations, which is why this will need a closer look. If you do not see the option to contact Canvas Support, you will need to reach out to an administrator at your school for further help.  ... View more

Hi @DevenBusse  Thanks for your question! This is a tricky one, because currently this is not a feature within Canvas, since it is also not a feature with Google Authentication. If/when this is changed by Google, this would be a great suggested feature idea for our engineers to look into! However, at this time we will need to wait on Google to make this kind of update.  For reference, here is a link to our Idea Conversations page: https://community.canvaslms.com/t5/Idea-Conversations/idb-p/ideas ... View more

Hi there @RohitJain ! I reviewed your api call format and could not find anything wrong with that, so it may be an integration issue with the LTI itself. I would recommend contacting our support team to have them take a closer look! How do I contact Canvas Support?  ... View more

@MrReed  I checked our documentation to see if we were made aware of any changes to the file upload size limits from Google, and didn't see anything. At this point, you would want to reach out to Google Support directly for clarification on this apparent change, as they manage this LTI!  ... View more

Hi @ericwhitmer ! We do not have a specific supported extension, however I have seen users use Respondus in order to accomplish this. Here is a link to an online forum describing that process: https://canvaskb.cirtunf.org/knowledge-base/how-to-export-quizzes-to-ms-word/ ... View more

Hi @MARYBRESE ! Are you referring to sorting the assignment list, or in the gradebook? On the assignments and quizzes pages, there is not a way to sort items at this time. These items will show in the order they were created or due dates.  If you are referring to sorting things in the gradebook, here is our guide on that! https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-filter-columns-and-rows-in-the-Gradebook/ta-p/1016 ... View more

Hello @debbie_ellis ! Thank you for your feedback, and I have mentioned the suggestions in this thread to my team.  I checked our current and archived Feature Requests, and it looks like this thread is related: https://community.canvaslms.com/t5/Idea-Conversations/Assign-to-teacher-made-groups-in-Quizzes/idi-p/476882 The Ideas page is the best way to get an idea like this up to Engineering, so I would recommend reviewing this thread, and either showing your support on that idea, or creating a new one as the linked post is a year old.  At Instructure, we do our best to build our products to fit the needs of our users, so your voice matters!  ... View more

Hi @eperry4 ! I am sorry to hear your students are experiencing this issue! I was able to access your case with Support and found the Support Agent had requested a screen cast of the behavior. This is going to be our next step in troubleshooting, so if you could respond to your Support case with that information, our awesome Support team will take the necessary measures to resolve this issue! Let me know if you have any other questions. Have a great day! ... View more

Hi @BobDavis ! Thanks for reaching out to the Community, hopefully I can answer this for you! I double checked our documentation and it doesn't look like this is currently a function, as editing an invite that has been sent out or is in the process of being sent out may not be something that engineering could make an option. I do apologize for the inconvenience!  You may consider making a post on our Ideas Conversations page, which is the best way to get a feature request up to our Engineering team. As I said before, it may not be something feasible for them to add, but you are more than welcome to send the request up: https://community.canvaslms.com/t5/Idea-Conversations/idb-p/ideas Let me know if you have any other questions. Have a great day! ... View more

@haati Hopefully these answers help with your additional questions! Once we set a rating scale for SLOs, it applies to all the SLOs in the course (although other parts of an assignment’s rubric can look different)—is that standard or is there any way to change it so that different rating scales could be used in one course? (for example, the 0-4 point scale for Gen Ed and a 0-5 point scale in English) If you want to have different ratings for different assignments and rubrics, you can create multiple outcomes with different ratings attached to them. How do I create an outcome for a course?  These outcomes can be associated with rubrics, as you described in your question. Does the Learning Master Gradebook automatically include every Student Learning Outcome that exists in a class, or can we deselect or select what outcomes show on the Excel report from LMGB? The learning mastery gradebook only shows outcomes that have been used in Grading. Once you have used a rubric with an outcome attached to it, it will populate in the gradebook. Related question: if we’re measuring SLOs for multiple areas, such as Gen Ed, English, and Composition, can we run a report that would select only the SLOs that relate to that program? As far as outcomes reports are concerned, these can only be created by admins. If you would like to suggest a feature request here.  If you are tracking multiple assessments in an assignment, it could be confusing to students to see a rating such as “proficient,” alongside the criteria for the assignment. When you use a Gen Ed outcome in your rubric, but it’s not related to the score, can you prevent the student from seeing that you’re assessing it at all? You can rename the SLOs in the student view, but can you make it so an SLO (even one without points) would not show up in the student view at all? So that all they would see is how they are being measured for their assignment? Unfortunately that is not a feature at this time. If an outcome has a rating associated with it and is being used in grading, the students will have access to it unless you hide the grades for that assignment.    Hopefully these answers help, let me know if you you have any additional questions.  ... View more

@GRE6 I apologize you are seeing this behavior. I tried recreating this issue, but was unable to. I would recommend reaching out to our support team in order to see if this is an intended behavior. How do I contact Canvas Support?  I would recommend you provide a screen recording of the behavior if possible when you reach out to support, and make sure to include the URL in the screenshots/recording.  ... View more

Hello @GeorginaWilson , I'm sorry you are experiencing this issue! This is something you are going to want to contact our support team about to get the help you need! How do I contact Canvas Support?  ... View more