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This was the most recent communication I received from Canvas Support about our issue:  For the most part, the issue is on our side. As long as Mastery Paths are being configured and used properly, (the examples I've looked at have been configured correctly), there should not be anything you need to do differently on your side to avoid it.  Mastery Paths depend on ingesting live event data to then update the path for a user. The live events that are recorded are internal to the   Canvas   application and cannot be requested or viewed at this time. The issue with this process is that concurrent live events cause a buildup in jobs on the service that processes the request back to   Canvas . The only way to get these unstuck is to trigger a process in   Canvas   that causes the data that was sent in the live event to be sent again. That is why we've had to resort to the workraound of toggling fudge points.  As you can imagine, this has been an issue for other institutions that also rely heavily on Mastery Paths. Our engineering team that covers Mastery Paths is aware of how problematic this is, and has been, for institutions such as yours. They are working on optimizing this process so this no longer happens.  However, unfortunately, I would not be able to provide an ETA for when said optimization will be completed. I'm sorry that I don't have better news at this time. I don't know if they were able to fix something that has made things better, but thankfully we haven't seen the issues recently. All is working as it should. ... View more

We finally have a ticket and are in communication with Canvas Support about this issue. We have not found a solution yet. ... View more

We finally have a ticket and are in communication with Canvas Support about this issue. We have not found a solution yet. ... View more

  I am sorry. I was hoping it would be a fairly easy fix. Have you found a solution? I wonder if it has something to do with the migration from Blackboard? ... View more

Oh, yes. This makes sense. I will have to check with our administration before I try this to make sure I don't mess with our SIS sync. Thanks so much for your help! -Sara ... View more

I already have sections that have been created by our SIS. I teach my course to multiple classes (periods of the day) and have a section for each period. This way I can assign things differently to each class. What I would like to figure out how to do is create additional sections that are not created by our SIS and will not interfere with the sync to our SIS. I would like to create smaller sections for ability grouping, when needed, within each class. Can this be done? I see that I can add a new section, but don't know how to add students and am afraid I will interfere with our SIS sync. ... View more

I would also love to find a way to do this! ... View more

We are really having trouble with Mastery Paths. This was NOT the case last year. We have used Mastery Paths extensively and our students were always assigned their new assignments immediately upon submitting their quiz.   Now more often than not, we get the message that Mastery Paths are locked until the quiz has been graded. The problem is that he quiz grades automatically and IS already graded.    This is making our course a nightmare. We rely on Mastery Paths to make our course work. ... View more

Was the exam set up as a Canvas Quiz? If that is the case, when a student submits the quiz it should no longer show the exam as missing and it sounds like Canvas is not acting appropriately.  If the exam was being completed on paper it might be that you had it set up in Canvas as an assignment with an online submission. I have seen teacher create an assignment on Canvas that was being completed on paper but they accidentally set up the assignment to have an online submission. In this case it will show as missing until the students actually submit something online, or the teacher goes in to mark it as not missing. Instead choose the option of "No Submission" or of "On Paper". Then Canvas will not be looking for something to be submitted digitally. I hope this helps. -Sara ... View more

Are you using an iPad by any chance? I have noticed this with a few of my students who are using an iPad. I have not narrowed down exactly which devices, but it continues to happen to the same few students. When I loan them a Chromebook they don't have the problem. ... View more

Maybe the teacher could set up the test with a different due date/time (a later time) for this student than the other students as an "in case" situation. Then if the student does need extended time he could change the due date/time for that one test before the time runs out.  ... View more

Thank you, Kona. This is actually the workaround we are currently using in the old quizzes platform. We will have to also try it with Quizzes.Next. I appreciate your helpful response. -Sara ... View more