@straub We are a much smaller school with only one level of support, so it's definitely a different scenario. Also, the email notifications wouldn't be within Canvas, but sent to the support email (as...

@straussi My use case is because I want to provide support, however I don't think that is every use case. We use a lot of LTI integrations in our Canvas instance and Canvas support doesn't know how to...

When a faculty member needs support on a student issue that they were notified about through the Canvas inbox, there is no way for them to respond to the student and copy in my support email without t...

Thanks for explaining Rick - it looks like I misunderstood the issue. I have a support email address that I use to support faculty/students and the faculty member was telling me that they can't add me...

Current behavior: a student contacts faculty through Canvas Inbox. Faculty gets email notification, logs into Canvas, responds to student. Student replies, faculty gets notification, but no longer nee...

@straub We are a much smaller school with only one level of support, so it's definitely a different scenario. Also, the email notifications wouldn't be within Canvas, but sent to the support email (as...

@straussi My use case is because I want to provide support, however I don't think that is every use case. We use a lot of LTI integrations in our Canvas instance and Canvas support doesn't know how to...

When a faculty member needs support on a student issue that they were notified about through the Canvas inbox, there is no way for them to respond to the student and copy in my support email without t...

Thanks for explaining Rick - it looks like I misunderstood the issue. I have a support email address that I use to support faculty/students and the faculty member was telling me that they can't add me...

Current behavior: a student contacts faculty through Canvas Inbox. Faculty gets email notification, logs into Canvas, responds to student. Student replies, faculty gets notification, but no longer nee...