I want to put this question out there to see if anyone else has experienced this issue. It's hard to tell if this is a Canvas issue or not because there are so many factors involved.First, we are a hi...

Thanks, Stuart. I’ve watched her take a couple of quizzes and I haven’t observed anything out of the ordinary. Maybe I need to pay closer attention to what she’s typing/doing. Yes, kicked out of the ...

Update: Her teachers told me she didn't have any problems yesterday but she's back in the office today. I tried having her use a Windows laptop with Chrome and then Firefox. Not only did both browsers...

Yes one student and on Macbook Airs because that's what the students use. I didn't think about trying on a Windows computer, I think because the students all exclusively use their Macbooks in class. T...

I've been out sick for a few days and I haven't heard anything from student's teachers except that she was able to take one quiz without it crashing. I'm going to check with them for a status update a...

So I created a test quiz for her to try with a combination of multiple choice and essay/short answer. I know many teachers put pictures in their tests. The thing is, this has happened only to this one...

It stopped for a while after I told her to cover the camera (because why not?). Then it started happening again. For now, I'm only hearing complaints from one teacher but her other teachers may just b...

So this is still happening and we still haven't figured it out. 

Update: Her teachers told me she didn't have any problems yesterday but she's back in the office today. I tried having her use a Windows laptop with Chrome and then Firefox. Not only did both browsers...

Yes one student and on Macbook Airs because that's what the students use. I didn't think about trying on a Windows computer, I think because the students all exclusively use their Macbooks in class. T...