Hi,For free issuers (Canvas Badges), only the first award from that Issuer will send a notification email. Subsequent award emails will not be sent. The reason the first email is sent is to align with...

Hi, You'll need to make certain the shared email on the issuer is listed as an "owner" of that issuer. Then you'll want to log in as that shared user and you can then set the email con...

Hi,With the 1.1 LTI being sunset in the very near future it is recommended that you install using the following instructions.  How do I install the Canvas Credentials LTI in Canvas?

Hi, We recommend first reaching out to the issuer of that badge and ask what the email the badge was awarded to. If the email matches your email we then recommend you reach out to support. support@...

Hi Dan, Support actually sees what the user sees with a few more hidden options, but none that relate to this. If you go under the issuer (edit issuer), you can set which certificate you'd like to...

Hi Dan, Support actually sees what the user sees with a few more hidden options, but none that relate to this. If you go under the issuer (edit issuer), you can set which certificate you'd like to...

Hi, The issuance of assertions (badge awards) and the status of the award will need to be asked of the issuer. This could be a teacher or institution. The support team is unable to issue badges on the...

Hi, You'll need to reach out to the issuer of the badge. They should be able to tell you how to earn that specific badge. 

Hi Melissa, For those that use Canvas Credentials (subscription), you can set the emails to send with each award. Also, there is customization to set the message and send emails for Pathway subscripti...

Hi,For free issuers (Canvas Badges), only the first award from that Issuer will send a notification email. Subsequent award emails will not be sent. The reason the first email is sent is to align with...