Hi, You'll need to make certain the shared email on the issuer is listed as an "owner" of that issuer. Then you'll want to log in as that shared user and you can then set the email con...

Hi,With the 1.1 LTI being sunset in the very near future it is recommended that you install using the following instructions.  How do I install the Canvas Credentials LTI in Canvas?

Hi, We recommend first reaching out to the issuer of that badge and ask what the email the badge was awarded to. If the email matches your email we then recommend you reach out to support. support@...

Hi Melissa, For those that use Canvas Credentials (subscription), you can set the emails to send with each award. Also, there is customization to set the message and send emails for Pathway subscripti...

Hi,For free issuers (Canvas Badges), only the first award from that Issuer will send a notification email. Subsequent award emails will not be sent. The reason the first email is sent is to align with...

Hi Melissa, For those that use Canvas Credentials (subscription), you can set the emails to send with each award. Also, there is customization to set the message and send emails for Pathway subscripti...

Hi,For free issuers (Canvas Badges), only the first award from that Issuer will send a notification email. Subsequent award emails will not be sent. The reason the first email is sent is to align with...

Hi,This sounds like a Canvas specific issuer or it could be an issue with your login method. Unfortunately, Credentials doesn't pertain to this. I'd suggest reaching out to support@instruc...

Hi- Please use the instructions that I provided earlier:  How do I install the Canvas Credentials LTI in Canvas? This will install by ClientID and not key and secret. It will install the latest LTI fo...

Hi- Custom Colors are part of a white-label service that can be purchased. Please reach out to your CSM for more info.