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tshek · ‎10-09-2019

Hello Myles, Thanks for taking the time to respond to my posting. It turns out that what we need is a server-to-server API call that is not happening in the context of a specific user, so it's not an oAuth type scenario. We want something like Canvas's file upload API. As far as we can tell, Studio currently does not support this, unfortunately. But many thanks for responding! -terence

tshek · ‎09-13-2019

I'd like to upload a media file from a URL to a Canvas Studio user's "My Uploads". I see that there is a Canvas Studio Public API that might do what I want. From looking at the public API, questions I have are: 1) Is there more documentation for the API that I just haven't found yet? 2) How do I get an authorization token for the API? I tried my Canvas authorization token, but it doesn't seem to work. 3) Whose user account does the media get uploaded to? API does not seem to specify a target user for the upload. Thanks for any pointers! -t

tshek · ‎02-11-2019

Interesting. We'll see if the fix affects the upload API. I am still logging 502 codes.

tshek · ‎02-08-2019

It's not clear what the context was for those users' errors, but it is possible. The last 502 error I've seen was logged 2/7 in the afternoon.

tshek · ‎02-04-2019

James, Thanks for the suggestion. I am checking for the quota error separately, & it doesn't look like any of the 502 cases were getting anywhere near their quota, which is over 5GB. I can force the quota error to happen under test conditions, & it's not the same as the 502, but the quota limit is certainly something to keep in mind when uploading.

tshek · ‎01-31-2019

James, thanks for the suggestions. Every 502 that I've manually followed up on has successfully uploaded to the users' accounts. The files tend to be large, 100MB or larger, but other files of similar size upload without the 502 error code. So far I don't see a pattern. The status code is being reported, but I just don't see anything wrong when I follow up later. As you note, at this point I don't see anything I can do on my end.

tshek · ‎01-30-2019

I'm using the file upload API to upload files to user accounts via a URL. When I post to the upload_url provided by the API endpoint (e.g. "users/1234/files?as_user_id=1234"), it usually returns a 201 HTTP status code. However, I sometimes get a 502 HTTP status code & HTML that looks like this: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx</center> </body> </html> When I check the progress URL for the upload later, though, it shows that the upload has completed successfully. So it looks like the 502 status code does not indicate an error situation? How do I detect that errors that occur for the post to the upload_url, then?

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