Update: Canvas opened a ticket with their Engineers and are working towards a resolution.

I also received a concern for a similar issue.  The student was marked down for formatting issues, but the download displayed correctly.  There were not Word conventions (i.e. a hard page break at the...

I submitted a formal error report to Canvas.  I will keep you posted.

If it is enabled for your college, you can go to the help icon and select Report A Problem.  This will send a support ticket.

I did not find my response from the Support team very helpful (see below).  I strongly recommend you submit tickets so that this issue can be addressed. (Please note: the original file was in MS Word)...

Update: Canvas opened a ticket with their Engineers and are working towards a resolution.

If it is enabled for your college, you can go to the help icon and select Report A Problem.  This will send a support ticket.

I did not find my response from the Support team very helpful (see below).  I strongly recommend you submit tickets so that this issue can be addressed. (Please note: the original file was in MS Word)...

I submitted a formal error report to Canvas.  I will keep you posted.

I also received a concern for a similar issue.  The student was marked down for formatting issues, but the download displayed correctly.  There were not Word conventions (i.e. a hard page break at the...