Community Member

Customer Success Manger

Jan 30, 2024 12:04:47 AM

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Hi, I’m Jason! I’m a Customer Success Manager at Instructure, and I’ve spent the last 9 years with the company, growing my skills and expertise in customer experience, technical support, and project management. I started my journey at Instructure as an L1 Technical Support Engineer back in 2015, where I quickly developed a passion for troubleshooting and helping users solve technical issues. After gaining valuable experience in technical support, I transitioned to an L2 Technical Support Engineer role in 2017. During this time, I expanded my ability to support users remotely and manage complex issues with a focus on delivering top-tier customer satisfaction. In February 2024, I transitioned into my current role as a Customer Success Manager, where I now work directly with clients to ensure they are getting the most out of Instructure’s solutions. I absolutely love working with customers, understanding their needs, and finding ways to make their experience smoother and more impactful. I have a true passion for technology, and I’m always excited to learn about the latest advancements and tools. My experience in technical support combined with my current customer success role has equipped me with a strong ability to problem-solve and communicate effectively, ensuring that customers not only meet but exceed their goals with Instructure.