It came in his email. He just sent me the message: " You requested a confirmation of your password for logging into Canvas. This address is associated with the login, "10532294767XXXXXXXXXX...

Thanks! I'll try these. He doesn't have another email account so I was think about creating one and allowing him to use it for this semester. I'll try the other two options first.  

He gets to the login screen like the page linked to in your message. When he clicks the link for "forgot password" he's instructed to enter his email. Once he gets an email response, it te...

Yes. He's the only student who can't log in. It looks like some else registered his school email address for a different class but he doesn't know who. His is the only account that has a s...

He just gets a response says to contact his administrator/teacher. But, I didn't create his account.

It came in his email. He just sent me the message: " You requested a confirmation of your password for logging into Canvas. This address is associated with the login, "10532294767XXXXXXXXXX...

Thanks! I'll try these. He doesn't have another email account so I was think about creating one and allowing him to use it for this semester. I'll try the other two options first.  

He gets to the login screen like the page linked to in your message. When he clicks the link for "forgot password" he's instructed to enter his email. Once he gets an email response, it te...

Yes. He's the only student who can't log in. It looks like some else registered his school email address for a different class but he doesn't know who. His is the only account that has a s...

He just gets a response says to contact his administrator/teacher. But, I didn't create his account.