Thank you! I had to have someone on the instructure backend work their magic. all set now. 

@chriscas we use CanvasID authentication and have a paid subscription for higher ed. Half the students are in, but others are complaining of this issue. The student keeps getting the error message...

@chriscas we have this same issue and need help as the class starts tomorrow. we submitted a ticket but haven't heard back and our new CSM is at the instructure PD conference. we use CanvasID ...

Thank you! I had to have someone on the instructure backend work their magic. all set now. 

@chriscas we use CanvasID authentication and have a paid subscription for higher ed. Half the students are in, but others are complaining of this issue. The student keeps getting the error message...

@chriscas we have this same issue and need help as the class starts tomorrow. we submitted a ticket but haven't heard back and our new CSM is at the instructure PD conference. we use CanvasID ...