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scottdennis · ‎05-18-2022

June 19th, or Juneteenth, is an important day in American history. That day in 1865 commemorated the ending of slavery across the United States. While significant steps forward have been made, this day is also a reminder that we must always be doing more for the cause of equality and inclusion for all. That’s why at Instructure, we want each and every employee to have the opportunity to pause, reflect, and contemplate what this holiday meant then, what it means today, and start to take actions to create a better tomorrow. As part of our observance of Juneteenth, Instructure is giving all US-based employees a day away from work Monday, June 20th, 2022. To make this possible for the Support team, we will be turning off our phone lines to Customer Support on that day from 8am MST to 6pm MST. Users who require help on that day during those hours will still be able to reach Support over chat synchronously or web form asynchronously. We firmly believe that we are each responsible for owning change, and we encourage every one of our employees to use this time to influence the positive change that is needed in our world. While this is only one small step toward a more just and equitable world, we believe it is a step in the right direction.

scottdennis · ‎01-17-2022

Hello @Drboggs Just FYI; I just sent you a direct message about this. Thank you, Scott Dennis Sr Dir, Community, Instructure

scottdennis · ‎12-21-2021

Hi @lynn_greenough, Thank you for the question. The blog post is now up to date.

scottdennis · ‎11-29-2021

Hi @JVC1, How to process feedback from customers on what features we should build next or how to improve existing features is a topic we have thought a lot about over the years. One question that comes up periodically is how best to handle feedback that comes in via our support team interactions with clients. As you correctly state, Canvas users are not Instructure employees and often do a more than adequate job of explaining their reasoning for which features should be prioritized or modified in their support tickets or calls. The reason we ask people to copy that feedback over to the community feature forums has several main drivers. First, with feedback that comes in via chat or voice calls, support agents often do not have the background to fully understand the use cases and experiences of clients who use Canvas is a variety of educational environments and are left playing the 'telephone game' in relaying what they are told. Oftentimes, when our product teams get feedback from customers, they have follow up questions, or more often go looking for clients who are already talking about a given feature or pain point when they are working on that area of Canvas. Also, we often find that when clients share feedback in a public forum, conversations and debates will ensue, sometimes with people having differing opinions or ideas. We also try not to duplicate sources of feedback for our product managers and engineers (more on that in the 'How do Idea Conversations Work' sidebar). For Support specifically, our teams try to identify when Canvas is not working as intended, who is being affected, how, and to what severity. Sometimes we will get feedback across the board with Support, customer success managers, and Community all providing feedback that can be viewed collectively, hopefully helping our teams to alleviate the issue quickly and effectively. I hope this helps you understand our reasoning. We do hear you and consider your suggestions. If you have additional suggestions or concerns, please let us know. Scott Dennis Sr Dir, Community & Support

scottdennis · ‎10-12-2021

Hi @ktraynor, Yes, the discussions team as been working away on updating the tool this year. The first step was basically rebuilding the code from the ground up so that there was not changes for users but that underlying code was modern - it being more than ten years since its inception that it had become basically untouchable. The best way to keep apprised of what progress they have made since then would be to follow the Discussions/Announcements Redesign Group. Cheers, SD

scottdennis · ‎08-30-2021

Hi Christine, Thank you for bringing your question to the community. The answer depends... Instructure does not claim any ownership of the content that users choose to add to Canvas. As far as using screenshots, etc from your own course, that are no limitations as far as Instructure is concerned. If you want to use screenshots, etc from a course owned by another person or institution you would need to seek their permission. As far as how to format a citation, my personal advice would be to cite a course like you would a website with, if you can, author, publish date, etc. Did I answer your question?

scottdennis · ‎08-12-2021

That is a plausible explanation, Mr Meeusen. Thank you. I was also thinking, but forgot to come back and post, about back in about 2014 we had an issue where if you deleted files in a course, like if you deleted an assignment that had student submissions, and then you copied the course forward, in the destination course there was a folder in Files called Unsorted that would have the submitted files from the assignment in it. Do you remember that?

scottdennis · ‎08-10-2021

Hi @samantha_smith, I'm curious to know where the deleted files are appearing. Are you unpacking the IMSCC locally? Uploading it to an LMS? If so, where in the imported course is the content appearing?

scottdennis · ‎08-09-2021

Hello, I’m sorry to see that this question from 2016 was never addressed. I’m going to go ahead and mark it as answered but if you still have a question about this, please come back and respond.

scottdennis · ‎08-09-2021

Hi @JordanSims, Further to the point @Chris_Munzo was alluding to, Canvas doesn't have a lot of functionality for programmatically managing student performance across all courses. Most institutions either use a tool like Dropout Detective or push student grades and standing back into a student information system, etc. Sorry we don't have more to share about native Canvas dashboards.

scottdennis · ‎08-09-2021

Hi @CristiEscas and welcome to the community! There are several ways to approach this challenge and probably the biggest factor in which one to choose has to do with how much separation you need for there to be between the teachers and the students doing their work in the subtopics. If all the students will do all the subtopics and the only difference from one to the next is who will be teaching that subtopic, you could simply assign all four people the role of teacher and have them collaborate around communicating with students, grading assignments, etc. This would be good in a team teaching scenario If only some of the students will complete each subtopic you might want to create teams and then assign the subtopics to the teams. This is a good option if you want all the students and teachers to see each other but maybe be doing different activities and assignments. If you want the students and teachers more or less fire-walled off from each other, you might elect to use sections and have some sections only see some of the subtopics. For more on these ideas I would recommend reading in the guides about modules, teams, and sections if you are not already familiar with these aspects of Canvas.

scottdennis · ‎08-08-2021

Hi Maria, The good news is that you are accessing Broward's instance of Canvas versus the Free for Teacher, which as you say does not have support for observers. Unfortunately I do not know who you need to contact at Broward about getting observer access to the students you are working with. I would recommend that you start at the technology office at your school specifically.

scottdennis · ‎08-04-2021

Hey Matt, I'm sorry to hear your experience with Support has been less than optimal. Please feel free to DM me with more details.

scottdennis · ‎08-04-2021

Hi David, I see that you are enrolled in two courses with "Learner Lab - Foundation Services" in the course title. One of the courses is completed and you are enrolled in it as a student. The course course has you enrolled as a teacher and that class is not completed. Is is possible that you were trying to add a module in the course where you are enrolled as a student?

scottdennis · ‎08-02-2021

When you are testing something this complicated and mission critical I would advise not using the test student feature. I would use 'real' students in a test course, either that your admin sets up or you could create a course in FFT and invite one or more students via email invites, just FYI.

scottdennis · ‎07-28-2021

The way it used to work was that if you set a module completion requirement and then a prereq that the previous module needed to be complete before accessing, and the student didn't have access to the completion requirement, the prereq didn't apply to them, but definitely test this.

scottdennis · ‎07-28-2021

Thanks, Kristin! If I remember correctly this worked, like five or six years ago, the last time I needed to do something similar but things change over time so I would most definitely recommend testing it with fake students, maybe in FFT.

scottdennis · ‎07-27-2021

Hi @GonzaloCortes You should be able to regrade all submissions in New Quizzes. Here is a guide article with more information: https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-regrade-an-assessment-question-in-New-Quizzes/ta-p/1293

scottdennis · ‎07-27-2021

Hi Chris, I am familiar with a text file upload via the front end capability is other older LMS platforms I used previous to Canvas. Unfortunately I don't know of any way to add questions or answers to quizzes in Canvas that do not involve API access or manually adding them via the web interface.

scottdennis · ‎07-27-2021

You will definitely want to test this, but I believe you can make a quiz only for one student, make that quiz a completion requirement for a module and then make completion of that module a prereq for the next module without affecting students who don't have the assigned quiz. Again, you will need to test this with test accounts.

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