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mas · ‎03-09-2022

Withdrawn students used to be able to see their withdrawn courses in Canvas, just not participate. We are receiving reports that these students can no longer see their courses at all on their Dashboard or in their All Courses. Is there a way to enable them to see their withdrawn courses again?

mas · ‎02-16-2022

I want students to see a brief disclaimer with a typed acknowledgement when they first enter class, but before they actually see the modules. Is this possible?

mas · ‎02-15-2022

Hello again, and thank you for the reply. I'm not seeing any activity for the student in that course in the activity feed. Maybe that's the issue. I will confirm. Thanks again.

mas · ‎02-15-2022

Thanks for the explanation. I ran the provisioning report and looked at all of the rows for this course that say Deleted. None are applicable to this student. I double-checked the section id for this student's Active enrollment and it matches with the previous section id as well. As far as I can tell the enrollment is the same as it was previously.

mas · ‎02-14-2022

Hello, we have a student who was in a course and did some work. They were then unenrolled and a few days later re-enrolled into the course. Their work does not appear. Is there a way to retrieve this work? We enroll and unenroll via SIS sync if that makes a difference. Thanks!

mas · ‎12-16-2021

Update: If I refresh the course copy page a few times it appears. What is going on here?

mas · ‎12-16-2021

Today I am copying our semester courses as I always do. Why is the "Adjust events and due dates" option sometimes missing? I never had this problem before and I have been copying semesters for over 2 years now. Sometimes it appears, sometimes it doesn't, even with the exact same course! We need this to be fixed asap.

mas · ‎08-27-2021

Thank you. So many basic features are missing in Canvas.

mas · ‎08-26-2021

Like the title says, I am trying to determine which admin enrolled a student into a course. Is this possible? Thank you.

mas · ‎05-21-2021

Tried posting earlier this week and no response, so trying again. As of a couple weeks ago every quiz and assignment included a checkbox labeled "Sync to SIS". As of yesterday it is gone. We have made no changes on our end that would affect this. What are the implications of this? Is this a bug? Will my quizzes sync to my SIS?

mas · ‎05-20-2021

Hello, as of two weeks ago there used to be a checkbox when editing a quiz that indicated that you would like the quiz to be included in SIS syncs. I forget the exact wording, but this seems to be missing now. Was this part of the May 17 update? If so, are quizzes now automatically synced? Or was the checkbox moved to a different location?

mas · ‎09-24-2020

I contacted Articulate Support and Canvas Support and here is what they had to say: Articulate Support: "As much as I would like to provide assistance with the troubleshooting but, we don't support troubleshooting issues if it is only happening on a 3rd party's environment." Canvas Support: "Since Storyline is a third-party product we unfortunately are not able to provide direct support for the content but you may want to try re-uploading the presentation that is not displaying properly to make sure that the appropriate files are in the course. " This leaves us as the consumers without a solution, and without any indication that a solution is being worked on. Articulate and Canvas are among the most popular providers of their respective services, and users NEED the two to work together. Frankly I am baffled that neither party is interested in making this work.

mas · ‎09-24-2020

I am not the only person who has been having trouble with Storyline in Canvas within the last month or so. See here: https://community.articulate.com/discussions/articulate-storyline/canvas-storyline-a49da5c9-0df6-4185-9aaa-7de66dfd255d https://community.articulate.com/discussions/articulate-storyline/published-file-shows-blank-content-area-in-canvas-was-working-fine-last-month-nothing-changed-on-my-end#reply-702164 https://community.canvaslms.com/t5/Question-Forum/Storyline-360-content-appearing-as-blank-gray-after-latest/m-p/407391 https://community.canvaslms.com/t5/Question-Forum/Storyline-360-Content-Not-loading-Properly/m-p/408030#M143419 I contacted Articulate Support and Canvas Support and here is what they had to say: Articulate Support: "As much as I would like to provide assistance with the troubleshooting but, we don't support troubleshooting issues if it is only happening on a 3rd party's environment." Canvas Support: "Since Storyline is a third-party product we unfortunately are not able to provide direct support for the content but you may want to try re-uploading the presentation that is not displaying properly to make sure that the appropriate files are in the course. " This leaves us as the consumers without a solution, and without any indication that a solution is being worked on. Articulate and Canvas are among the most popular providers of their respective services, and users NEED the two to work together. Frankly I am baffled that neither party is interested in making this work.

mas · ‎09-17-2020

I just received a reply from Instructure support, which deflects the support question back to Storyline: "Since Storyline is a third-party product we unfortunately are not able to provide direct support for the content but you may want to try re-uploading the presentation that is not displaying properly to make sure that the appropriate files are in the course. If you have any additional questions please don't hesitate to let us know." This is exactly the response that was hoping to NOT receive from Instructure support. This is clearly a Canvas issue since I am using the exact same version of Storyline and using the exact same processes as last month. The only difference is that there was a Canvas update between then and now.

mas · ‎09-16-2020

Thanks Chofer. I have checked that discussion, thank you. I was hoping to draw additional attention to the issue by posting my experience. Thanks again.

mas · ‎09-16-2020

I use a PowerPoint template to create all of my Storyline 360 presentations and then publish them as "Web" and use iframe tags to embed them into Canvas. Without changing anything on my end, the content area is now appearing blank in Canvas on my recently published files, but appears normally when I view them from my local PC or from any "normal" web host. I looked back at some files I published last month and they are working normally in Canvas. Nothing changed on my end between then and now. I am using the same PowerPoint template, the same fonts, the same publishing techniques, the same version of Storyline, etc. The Storyline support forum suggested that there might be some new permissions setting in Canvas that is causing this issue. Storyline creates a "story.html" file which is the "main" file, and then adds several dependent files to the folder. When I send the files to Canvas, I zip them and then use the unzip feature when I upload the zip to Canvas. I am thinking that there might have been an update to Canvas that does not allow these dependent files to be accessed by the main "story.html" file, or something along those lines. Please see screenshots below. Here is the latest version. Here is the version that I published last month and still looks fine:

mas · ‎09-14-2020

I am having the same issue. I uploaded some Storyline content last month and it worked fine, and is still working fine. I uploaded some Storyline content last week, same build of Storyline, and now the content area of my project appears as all gray.

mas · ‎05-20-2020

Hello James, thank you. I was able to confirm that the student actually did have 4 page views in the course by clicking the "Access Report" on their profile. The Access Report showed 4 page views, all within 1 minute of each other. The question that remains unanswered is why are those 4 page views not appearing in the "Page Views" section of the user profile? I chatted with a Canvas support agent who was able to view the student and course directly. Here is a direct quote from the agent: "It doesn't look like there's anything out of the ordinary going on - it's most likely just because Page Views are generally pretty good but not always 100% accurate. So it looks like the page views missed a couple things for the student. Spotty internet can be one thing that causes the records to not match up." I have no idea why the Access Report and Page Views would not align, even with spotty internet, as they should be pulling from the same database table. Regardless, this is not the first time that we have seen errors in Canvas data, which means we have to double-check every data point in every report we pull, adding significant amounts of overhead to our processes.

mas · ‎05-19-2020

I am seeing a potential bug concerning Last Activity and Zero Activity Report. Here is what I am seeing: In the “People” section of course id 529, student Jacob Davis last visited the course on May 17 at 3:15 PM. His total activity in that course is blank (should show at least 1 second of activity, correct?). If we look at the “Page Views” section of his profile, course 529 does not appear anywhere. When we run the zero activity report, the student does not appear in the report for this course. It as if he has attended the course, even though the "Page Views" section of his profile says otherwise. My assumption is that the zero activity report is using the Last Activity date in the People section of the course, which is not accurate, and possibly a bug. Please advise.

mas · ‎04-09-2020

Hello, I need to add a link in the left side of the course that takes the student directly to their VitalSource textbook. We have configured VitalSource LTI integration and we are able to create an item within Modules that will do this. When we add an item to the left navigation using the method described in the link below, the link does not utilize the built-in LTI functionality to send the shared key and secret. We also tried creating the LTI item in Modules, and then linking the left navigation to that item instead of directly to VitalSource, but the link does not update when we copy the course, which renders it effectively useless for our purposes. Any advice? Here is the link referenced above: Can I add an item to the Course Navigation Menu?

Post Details	Date Published	Views	Kudos
Withdrawn students can no longer see their courses, but they used to be able to. Withdrawn students used to be able to see their withdrawn courses in Canvas, just not participate. We are receiving reports that these students can no longer see their courses at all on their Dashboa...	03-09-2022	433	0
Is it possible to add a "disclaimer" message before students enter class? I want students to see a brief disclaimer with a typed acknowledgement when they first enter class, but before they actually see the modules. Is this possible?	02-16-2022	293	0
Unenrolled and then re-enrolled a student, how to get their previous work back? Hello, we have a student who was in a course and did some work. They were then unenrolled and a few days later re-enrolled into the course. Their work does not appear. Is there a way to retrieve this...	02-14-2022	782	0
"Adjust events and due dates" sometimes not appearing during course copying Today I am copying our semester courses as I always do. Why is the "Adjust events and due dates" option sometimes missing? I never had this problem before and I have been copying semesters for o...	12-16-2021	335	0
Is it possible to see who enrolled a student into a particular course? Like the title says, I am trying to determine which admin enrolled a student into a course. Is this possible? Thank you.	08-26-2021	450	0
SIS checkbox removed from quizzes? Hello, as of two weeks ago there used to be a checkbox when editing a quiz that indicated that you would like the quiz to be included in SIS syncs. I forget the exact wording, but this seems to be mi...	05-20-2021	566	0
Many users having issues with Storyline in Canvas. Both parties blaming the other. I am not the only person who has been having trouble with Storyline in Canvas within the last month or so. See here: https://community.articulate.com/discussions/articulate-storyline/canvas-storyli...	09-24-2020	574	0
Storyline 360 content appearing as blank gray after latest Canvas update I use a PowerPoint template to create all of my Storyline 360 presentations and then publish them as "Web" and use iframe tags to embed them into Canvas. Without changing anything on my end, the co...	09-16-2020	1834	0
Bug with Last Activity and the Zero Activity Report? I am seeing a potential bug concerning Last Activity and Zero Activity Report. Here is what I am seeing: In the “People” section of course id 529, student Jacob Davis last visited the ...	05-19-2020	1527	0
Can I add a VitalSource LTI link in the left navigation of a course? Hello, I need to add a link in the left side of the course that takes the student directly to their VitalSource textbook. We have configured VitalSource LTI integration and we are able to create an i...	04-09-2020	530	0
Provisioning reports fail to show start_date or end_date Running the Provisioning report on either Courses or Sections, the start_date and end_date fields are blank for the majority of courses. I have confirmed that the affected courses have start and end ...	02-25-2020	409	0
Reporting question Is it possible to create a report for a particular Term with the following columns? Student First Name Student Last Name Student Status Course Name that the Student is enrolled in Basically,...	02-20-2020	677	3
How can I remove quizzes from the Assignments navigation tab? By default, both quizzes and assignments appear in the Assignments navigation tab. There is another tab called Quizzes in which only quizzes appear. This is confusing for my new users. How can I remo...	11-13-2019	1001	0

Posts	27
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Kudos received	8
Member Since	‎11-13-2019

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Withdrawn students can no longer see their courses...

Is it possible to add a "disclaimer" message befor...

Re: Unenrolled and then re-enrolled a student, how...

Re: Unenrolled and then re-enrolled a student, how...

Unenrolled and then re-enrolled a student, how to ...

Re: "Adjust events and due dates" sometimes not ap...

"Adjust events and due dates" sometimes not appear...

Re: Is it possible to see who enrolled a student i...

Is it possible to see who enrolled a student into ...

"Sync to SIS" checkbox is missing from quizzes and...

SIS checkbox removed from quizzes?

Re: Storyline 360 Content Not loading Properly

Many users having issues with Storyline in Canvas....

Re: Storyline 360 content appearing as blank gray ...

Re: Storyline 360 content appearing as blank gray ...

Storyline 360 content appearing as blank gray afte...

Re: Storyline 360 Content Not loading Properly

Re: Bug with Last Activity and the Zero Activity R...

Bug with Last Activity and the Zero Activity Repor...

Can I add a VitalSource LTI link in the left navig...