Community

The below screenshot is an error that our students are experiencing. In some cases students will receive this error message when they first attempt to access a PDF (normally included within an assignment) within the Canvas Student iOS App. A work-around has been for the teacher to re-upload the PDF and that normally works for the student who has had the issue. However, the more complicated issue is that a student may be annotating on the PDF for several days (it could be part of a week long assignment for example) and when they go to access the file to continue their work, they now receive this error. I know that a student can clear the app's cache and/or delete and reinstall the app, but this will result in all of the annotations being lost. Does anyone know what is causing this issue and how to avoid it? Our iPads are at iOS- 14.4 or higher and the Canvas Student App is either at 6.10 or 6.10.1 Any insight would be greatly appreciated! ... View more

Hi Everyone! I hope this post finds everyone doing well and enjoying the Summer months! I recently put together a guide for our Parents on the Canvas Parent App. This guide focuses on the following topics: What is the Canvas Parent App Account creation Using the Canvas Parent App Features of the Canvas Parent App I figured I would share this with the hopes that it may help with planning/preparing for the upcoming school year: ‎A Guide to the Canvas Parent App on Apple Books  If you have any questions, please feel free to let me know! Thanks, Steve ... View more

This is our school district's first year with Canvas as our Learning Management System. We are a 1-to-1 iPad district and therefore our students use the Canvas Student iOS app exclusively. Some of our students were experiencing issues with submitting assignments in the Canvas Student app version 6.6.2. Students would attempt to submit an assignment (normally a PDF file that students annotated using the Canvas Student app markup tools) and one of several things would occur: Students would receive an submission error message  Nothing would happen, but the file would appear in the submission folder with a students files. The teacher never received the file. Students would click submit assignment several times until the successful submission notification appeared. With the update to Canvas Student version 6.6.3 we were optimistic that the submission issue would be fixed. We selected several students to update the app and it appears that the submissions issue was resolved. However, the problem now is that any course file that contained student annotations (course files that are not assignments... like class notes, study guides, etc.), the annotations were deleted. We would like to continue to test to see if the submission issue was actually resolved, but we do not want students to lose any annotations that they have made on a course file. Any insight would be appreciated! Thank you! ... View more