HI there: I stepped away from this for a few days, so it hasn't been resolved. I plan on working with my IT folks this week to resolve this and will post a reply about what I find out.

Thanks for your reply. But no, your screenshot is what I *used* to see, now I see the other message (in the screenshot I included in my initial post) saying that Turnitin is "unavailable." Weird. 

How can I clear a student's quiz grade so they can retake it?

Thanks so much, James! That did the trick.

How do I set the total percentages in Grades to show both letter grades and percentages?

HI there: I stepped away from this for a few days, so it hasn't been resolved. I plan on working with my IT folks this week to resolve this and will post a reply about what I find out.

Thanks for your reply. But no, your screenshot is what I *used* to see, now I see the other message (in the screenshot I included in my initial post) saying that Turnitin is "unavailable." Weird. 

I'm trying to upload an assignment and use Turnitin as an external tool to scan submissions for plagiarism, as I've been doing for the past two years. But now in "External Tools," I get a message sayi...

Great. Thanks so much, Rick!Jane

How can I clear a student's quiz grade so they can retake it?