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dljoyork · ‎02-17-2023

We have a compliance type Catalog course that students need to take every year. The course is set up to allow 60 days to complete it. A student just tried to re-enroll and ran into problems. When she clicked on Enroll, she got an error message saying that she is already enrolled. Is it possible for users to re-enroll in the same continuous enrollment Catalog course?

dljoyork · ‎12-20-2022

Thanks SamOHanlon. That worked! However, the Canvas Student app is pretty disappointing. We are going to stop recommending it. I tested our course on my Android using Chrome and the experience was much better--nearly perfect. A video still glitched, but clearning the browser may help. Now I just have to test it on an iOS phone.

dljoyork · ‎12-05-2022

@lphilipsLily, Thanks for the resource, but I can't read it or download it. It won't stop scrolling so I can read it. Could you possibly send it in a different format? I am discovering that our students are having great difficulty with the Canvas Student App, so I am trying to rethink course design in that context. The biggest problem is with the app not tracking the completion of module requirements, specifically for SCORM assignments. Students often get "stuck" after finishing one of these assignments and can't move forward. Also, we just noticed that students can skip course videos embedded in the SCORM assignments while using the app. A minor point is that in the app, students have to click on "Done" instead of "Next", so we will have to change our navigation instructions for the app. I am hoping that your checklist will give me some ideas for redesigning our "self-paced" Canvas Catalog courses to work better with the mobile app.

dljoyork · ‎10-26-2022

@KataKeri This was very helpful! I do have a couple of questions. 1. Who will the invite email come from? 2. Can I customize the email content, like I can with other automated emails?

dljoyork · ‎10-25-2022

I have been directing some of our customers to use the new bulk purchase option. I thought it would save me time if I didn’t have to process a group enrollment manually. Unfortunately, that hasn’t been the case, as I’ve gotten help requests from at least half of the students enrolled this way! They seem to be missing the invitation email that they’re supposed to get, and then they don’t know how to complete their enrollment. As a sub-account admin, all I can see is the user who made the bulk purchase. So, my question is can students who were invited to enroll through a bulk purchase complete their enrollment if they don’t have the invitation email? Also, is there some documentation that I can send to students in this situation? It would be helpful to tell them exactly what the invite email says. Also, what do they need to do to complete the enrollment?

dljoyork · ‎10-18-2022

Thanks to both of you! I will have to try the API call. I just look in module progress to verify completion, if it's not showing up in Catalog analytics. In this case, after I had changed the section date for this student in course settings and resaved the listing and catalog, I asked the student to click through the module again. That seemed to trigger the certificate, at least for him. It still says "no certificate" for me in Catalog analytics. The student's problem was resolved, even if I don't know exactly what did it.

dljoyork · ‎10-17-2022

As a Catalog subaccount admin, I sometimes have students who complete one of our courses outside of the days allotted. This means that they don't get a certificate. Is it possible to trigger Catalog to create the certificate? I've tried editing the section date and resaving the catalog and course in Catalog admin. Will it trigger if the student goes back and "completes" the module requirements again after I've changed the dates? Or is there another way?

dljoyork · ‎10-11-2022

Thanks, Jessica. I was afraid something like this would be the case. I have a ticket open with Canvas support on a case of this that I was able to document.

dljoyork · ‎10-10-2022

Has anyone else noticed a delay in Catalog showing that a course has been completed? The delay is between the time when a student completes all the requirements a course and the time when Catalog shows that they have completed. We have been noticing a delay of 2-3 hours or more for about the last month. The students in our biggest course are very frustrated with this! They are divorcing parents taking the course so they can give the certificate to a judge so they can get custody of their kids. So if this is going to be ongoing, I will need to manage their expectations.

dljoyork · ‎10-10-2022

@zsgoreczky I'm trying to troubleshoot a bulk enrollment problem, but I don't seem to be able to see much in the Catalog admin panel. All I can see is that one user made a bulk purchase. I'm trying to help one of the students she enrolled get access to the course, but I can't even find that student. Any suggestions? Thanks, Joan

dljoyork · ‎10-10-2022

Kathy, I just came across your post and looked at your site. Here is ours: learn.extension.okstate.edu I haven't met any others so far who are using Canvas Catalog for extension courses. It would be great to talk more. Joan

dljoyork · ‎08-25-2022

Canvas support did make me some screencasts showing more of the process. These are very helpful and I'll share them below. However, I'd still like their documentation people to make a Video Guide for "students" who want to use the bulk purchase option, as it's a complex process. Below is what they sent me. https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.screencast.com%2Ft%2FI2EpzLLOp&data=05%7C01%7Cjoan.york%40okstate.edu%7C8906f721b34e475c4e9d08da86252240%7C2a69c91de8494e34a230cdf8b27e1964%7C0%7C0%7C637969791288170080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=BGLlg7TT0iWvhCwRZ21ysgMrmoI4HqE9dXltU9Cew0A%3D&reserved=0 https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.screencast.com%2Ft%2Fdst4FbPFE89&data=05%7C01%7Cjoan.york%40okstate.edu%7C8906f721b34e475c4e9d08da86252240%7C2a69c91de8494e34a230cdf8b27e1964%7C0%7C0%7C637969791288170080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=TTYKH3tw7HSMwEL4XNO2ZTbIxaVxZ5fYCLy7DmzIJ78%3D&reserved=0 Just to recap what is shown in the video... A user will see a bulk enrollment icon when clicking into a catalog course. This option will be grayed out if no more seats are available to be claimed. If there are seats available for claiming, the user can click into the bulk enrollments icon. The user can select how many seats they'd like to claim. They can then claim these seats. If already logged into their account, the purchaser will be taken to a confirmation page where they can review their purchase and then invite students to pick up one of their seats. If not, the purchaser will be prompted to log into their account or create a new one, and then they will be taken to the same confirmation page. An email is sent to the purchaser to confirm their purchase, shown here: https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.screencast.com%2Ft%2FcDVtVE1WA2&data=05%7C01%7Cjoan.york%40okstate.edu%7C8906f721b34e475c4e9d08da86252240%7C2a69c91de8494e34a230cdf8b27e1964%7C0%7C0%7C637969791288170080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rUAcfH8HroT7OxosVx0BbAn1ahjuwccgGJ00DN6Drxs%3D&reserved=0 The invite page can be accessed through the Purchases and Enrollments area or it can be accessed directly from the confirmation page. There, the purchaser will type in the student's email addresses one by one and invite them. The invitation email that students will receive looks like this: https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.screencast.com%2Ft%2Fb1ETbB8IRTf&data=05%7C01%7Cjoan.york%40okstate.edu%7C8906f721b34e475c4e9d08da86252240%7C2a69c91de8494e34a230cdf8b27e1964%7C0%7C0%7C637969791288170080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=XmCiMaVPPO9Jiy1XRIwT8rYKKY4WtDI0M4M7%2F5Dd3Ew%3D&reserved=0

dljoyork · ‎08-23-2022

ColleenSmith123, I don't know if it's possible to do what you describe, and that's not what I recommended. I said that you can use both Canvas quizzes and Articulate quizzes in a course, not in a single quiz. I generally don't use Articulate quizzes, because Canvas doesn't seem to track them well.

dljoyork · ‎08-23-2022

DeborahBergeron, I create the kind of "self-paced" (not instructor-led) courses you describe here, so yes, it can be done. Canvas can track when students complete an Articulate SCORM assignment. You have to have the Articulate export settings right and import it as a graded assignment. You can use module requirements to track when everything is complete. You can see some examples at learn.extension.okstate.edu Joan York

dljoyork · ‎08-17-2022

Has anyone tried using the new bulk purchase button? I'd like to suggest it to my customers who want to pay once for a group of students. I am wondering if the students will end up registered and enrolled just like with individual purchases. I tried to test it, but without actually making the purchase, I couldn't see how the full process went. It would be nice if Canvas would make a screencast showing the process.

dljoyork · ‎03-22-2022

Thanks, Jessica. Unfortunately, I don't have the ability to act as a student anymore.

dljoyork · ‎03-22-2022

Lately, every time I try to access the Canvas Community, I want to pull my hair out! While already logged into Canvas, I click on the Help option to Search the Guides. I try to post a question and it tells me that I'm not logged in. I follow the prompts to log in and it kicks me back to the Canvas Dashboard. The question I spent time crafting has vanished. I've called Canvas support and they said to clear my browser. Well, that does work, but only if I clear all browsing data in Chrome. That is annoying because I have to do this every time I want to use the CC, then I have to spend a lot more time adding my data back to everything else again. It is very frustrating and wastes a lot of my time. I love the community, but it is almost not worth participating in it anymore.

dljoyork · ‎03-22-2022

Sometimes students miss completing a Canvas module requirement for various reasons that are not their fault. For us, this is usually a SCORM issue. This keeps them from achieving Completion status and receiving their certificate in Catalog. Is there any way for an admin to override a module requirement so that the student complete it? I've tried changing the grade, and that didn't seem to work. The only thing I've tried that has worked is contacting the student and having them complete the requirement again. Thanks!

dljoyork · ‎01-31-2022

Since our courses are continuous enrollment, we won't have a new course until we decide to make one.

dljoyork · ‎01-28-2022

For those of you who have Catalog listings with lots of enrollments, I'm wondering how you manage them. We have a new "self-paced" continuous enrollment course that is racking up the enrollments. We're up to 500 for the first month and it shows no sign of slowing down. Does anyone know how high enrollments can go for a single Catalog listing? Are there problems with enrollments in the thousands? Also, would it be beneficial to copy the course and relist it after a certain amount of time?

Post Details	Date Published	Views	Likes
How does a student who has completed a Catalog course take it again? We have a compliance type Catalog course that students need to take every year. The course is set up to allow 60 days to complete it. A student just tried to re-enroll and ran into proble...	02-17-2023	182	0
Helping students complete bulk purchase enrollment I have been directing some of our customers to use the new bulk purchase option. I thought it would save me time if I didn’t have to process a group enrollment manually. Unfortunately, th...	10-25-2022	426	0
trigger certificate As a Catalog subaccount admin, I sometimes have students who complete one of our courses outside of the days allotted. This means that they don't get a certificate. Is it possible to trig...	10-17-2022	776	1
Delay in Catalog tracking completions Has anyone else noticed a delay in Catalog showing that a course has been completed? The delay is between the time when a student completes all the requirements a course and the time when Catal...	10-10-2022	305	0
Catalog Bulk Purchase Option Has anyone tried using the new bulk purchase button? I'd like to suggest it to my customers who want to pay once for a group of students. I am wondering if the students will end up regist...	08-17-2022	705	0
Do they not want us to use the Canvas Community? Log in problems are making it inconvenient. Lately, every time I try to access the Canvas Community, I want to pull my hair out! While already logged into Canvas, I click on the Help option to Search the Guides. I try to post a que...	03-22-2022	404	0
Triggering course completion in Catalog Sometimes students miss completing a Canvas module requirement for various reasons that are not their fault. For us, this is usually a SCORM issue. This keeps them from achieving Completi...	03-22-2022	458	1
Managing high enrollment Catalog listings For those of you who have Catalog listings with lots of enrollments, I'm wondering how you manage them. We have a new "self-paced" continuous enrollment course that is racking up the enrollment...	01-28-2022	503	1
Passback Issues with Payment Gateway It's been a rough few weeks with Catalog! We've started having issues with Touchnet not telling Catalog when someone has successfully paid for a course. So far this has happened to two us...	01-20-2022	300	0
Is anyone else having issues with Catalog User Defined Fields? As of last Friday (1-7-22), the user defined field questions we have for one of our sub-catalogs is not working. It now reverts to the user defined field questions for its parent catalog. ...	01-11-2022	513	0
How do students who registered via Catalog know when their self-paced course is ending? This is critical information for a "self-paced" course not being monitored by a teacher, like ours. But it turns out it's not that easy to tell. I was just making a section in my "How to Succee...	01-04-2022	325	0
Change existing field on registration form We are having a problem with students registering on Catalog with just their first name. Then, of course, their certificate has just their first name. For one of our courses, students hav...	01-03-2022	526	0
Improved Security for Catalog Certificates? We will be offering courses soon that require students to present proof of completion to a court. We're concerned that the default certificates we use for most of our courses would be rather ea...	10-26-2021	562	0
Add Student Notification Options for Catalog We offer "self-paced" courses through Canvas Catalog. This means that enrollment is continuous and the course is automated. Every student has a different set of dates for their section, d...	10-12-2021	703	0
Reminder to Complete a Self-Paced Catalog Course All of our courses are set up for continuous enrollment, which means every student has a different start and end date. Days to complete courses range from 30 to 120 days. The problem is...	05-20-2021	798	0
New Issues with SCORM Tracking? I am using SCORM packages imported from Articulate Rise and added to Canvas Modules. Because we also use Catalog, I have to set module requirements in order for Catalog to track course completi...	10-20-2020	2100	0
Double Registrations with Catalog We are seeing many cases of user emails being listed twice in our sub-account's Admin People list and users enrolled twice in individual courses. Typically, the email will be the same for both ...	10-13-2020	887	0
User Defined Fields Data Where can I see the data from the user-defined fields? I saw in one post that it may be available via the API. As a sub-catalog admin, I don't think I have access to the API though. ...	09-04-2020	1633	0
Catalog Enrollment Notification to Teachers When a student enrolls in a Canvas course via Catalog, the only ways to tell are to look at Catalog reports if you're an admin, or check the course, if you're a teacher or admin. We have a numb...	07-15-2020	1843	6
Tags Not Appearing I want to add tags to the Categories for my subaccount. I added a tag for each of four courses, but when I try to add them to Categories for the subaccount, I changed the dropdown to "Showing T...	06-23-2020	699	0

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