Our Collaborations using O365 were working fine and today they give "unexpected error occurred"
Anyone else having this issue?
This is what we get:
same error here
I had the same problem and reported a problem through my account. This was the response I got:
Our O365 developers are currently looking into this. It's been reported by a few other schools so it's unlikely that's it's something wrong with your configuration. It's also unlikely that it's an auth/SSO issue with it being a "bad request". You'll be notified automatically when updates are available.
This was on the 13th Feb so I'm assuming they're still working on it because the error is still appearing.
Hi , did anyone get a resolution for this issue? I can also sometimes get the 'an unexpected error occurred' when trying to create a collaboration.
I have been receiving the same error too.
I found that completing the steps below resolved the 'unexpected error' when trying to create an Office 365 collaboration:
If this works for anyone please let me know. Also avoid any special characters in the collaboration title or spaces at the beginning of the title as I found these also caused the 'unexpected error' to occur when creating a collaboration.
I got word about the "an unexpected error occurred" problem with office 365 collaborations since 17 october from several courses in our University. I can reproduce the problem. Signing out and in again does not resolve the problem. Also signing out, deleting the "Office365 Prod Dub" key (under Account:Settings) and singin in again does not stop the error either.
I can access my office 365 documents through Canvas interface but as soon as I edit a collaboration to add more students I get the error and I don't see the students that were already added. I can add students and save but when I edit the collaboration again the students are not visible to the right side of the interface as they should. Adding more students results in the students that were added (and invisible on the right side of the interface) to be removed from the collaboration. Every time I edit a collaboration the "an unexpected error occurred" pops up as shown in the screenshot. Also Domo students 3 and 4 should be shown at the right side of the interface but als the screenshot shows, they are not visible there. Anyone else has this problem?
Yes we have been experiencing that problem also - when a collaboration is saved and you go back in to edit, it does not display the collaborators you have added, I was not aware that if you then added another collaborator it removed the ones already added so thank you-that is very useful to know. The signing in & out workaround helped resolve our errors when creating a collaboration and yes it does not resolve this error.
I raised a support case with Canvas Tier 1 (for not being able to view collaborators as you have shown above) on 11th Oct and they are still currently working to resolve it - I will also make them aware of the issue of collaborators being removed. I'll share any resolution I get back from them.
Hi Frank and Joe,
We're seeing this same issue at Iowa. Canvas Support has suggested the same steps mentioned by Joe, but it appears that has not resolved our problem. They've also suggested deleting and re-installing the O365 LTI, which I'm very hesitant to do, as it is unclear what the impact of deleting the LTI would be for existing things (Assignments, Collaborations, other links, etc.) that were set up using the existing LTI.
Frank Bouwman, if you check the sharing settings in the O365 document (in a Word file, click Share, then the three dots next to the Send Link button at the top, then Manage Access), do the students that no longer appear in the right side of the page (in the add collaborators column) appear in the share settings in O365?
When I check that with one of my test courses, users that I shared the Collaboration with disappear from the view in Canvas, but are are still under the Manage Access area for the word doc in O365.
Wondering if this is a display issue, or if the users that disappeared from the "Add Collaborators" column in Canvas are removed from the corresponding file in O365.
Hello David Long,
Instructure also suggested us to re-installing the O365 LTI and we are also very hesitant to do so. Next week I hope to find some time to test it on our test environment. I checked if users still are present is the O365 sharing settings and are not sure yet. Some are there and some not. It looks like people who have added something to the document are still in the sharing settings and people that have not yet added something, or maybe just opened the document, are not. This will also ask for more testing. I hoped that Instructure would look in to the problem but a lot of their engineers don't even seem to have an Office 365 account.....
I hope I find some new information next week when testing.
Hello Frank & David,
Tier 1 informed me my case is with the Office 365 Integration Team so hopefully they'll have a fix soon, I also made them aware that other institutions were experiencing the same issues. The test students I added to the collaboration were still in the O365 sharing settings but no longer able to view it in Canvas.
I want to share that I got word from Instructure that they reproduced the error and have tried removing and adding the Office 365 LTI with a new key and it did not fix the issue.
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