Mastery Paths & Blueprint Course Issues

jwakeman
Community Novice
‎09-26-2019 09:27 PM

We're seeing really weird behavior around our Mastery Paths that are specifically in Blueprint-linked Courses.

It started off when we pushed out a change to a Mastery Path condition on a quiz from the blueprint to linked courses.  Students who had previously taken this quiz all of a sudden had the path removed and got messages like "Mastery Path is locked until graded" and "Mastery Path is locked until processed".  Not consistently the same message, and sometimes it worked but (mostly) not.

We created a support case, in which case they said this is by design - the conditions were updated, and when the blueprint changes synced it changed conditions on the courses requiring a retake to re-evaluate conditions.  OK, not ideal especially with 7 & 8 year olds, would be great if it would just re-process existing submissions against new conditions. We found that in a lot of cases if we added fudge points to the quiz submission, then removed them, this let the path unlock - but again didn't always work, sometimes we'd have to do it 2-3 times and it would process.

We have not made any changes to conditions for a few days now, in the blueprint or in synced courses.  Today several new students complained on getting that error again.  So not the same cause as before, but again in most cases doing fudge points and removing them gets the path to unlock.

Understandably, our youngest students taking these courses are frustrated as are the teachers.  We don't want to turn off Blueprints because we have several teachers who share common courses so blueprints is the best solution for changes.  And we can't turn off Mastery Paths- they're integral to our self paced math program.  But out of ideas... Anyone have tips or suggestions for us?

I did stumble upon this community article about paths not processing, and support recreating an API account which I've directed support to, but not seeing any luck from that.

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