HI,
I reset my password and I have not received a link to update it. I checked the spam box, but I don't have anything. Around how long does it take for a reset password email to arrive to my mailbox?
Thanks,
Jennifer
HI,
I reset my password and I have not received a link to update it. I checked the spam box, but I don't have anything. Around how long does it take for a reset password email to arrive to my mailbox?
Thanks,
Jennifer
Jennifer, are you using Canvas as part of an Institution or independently through a free for teachers (FFT) account?
Good Question, Kona. My sales contact set me up with an account, I didn't set up the account. Does that help?
Jennifer
The challenge I had was that I forgot my password and I was logged in and wanted to change it. Since it requires you to provide the old password, in order to create a new one, I was not able to complete the task. I logged out and hit "forgot password" and I was told to enter my email and a new password reset email would be sent.
Jennifer, does the beginning of the URL for your account look like this - https://canvas.instructure.com/ - if so, then it's a free for teachers account. If so, then there should have been a "Help" link under the "Forgot Password" link. If you click on the Help link you can click on the "Report a Problem" and explain what's going on. This goes to Canvas Support and they should be able to help get your password reset for you!
Hope this helps!
Hi
Our organisation is also having this same issue. I tested this and the whitelisting was applied to our server however students and colleagues alike appear still not to be able to recover or receive the email or notification (if they have multiple links such as app, SMS etc). It's becoming a real frustration especially as the amount of students and colleagues using are increasing.
Wilms
Wilma, have you tried contacting Canvas Support to see if they know why this is happening or have suggestions for how to fix this?
Hi
Yes, I have. They responded with this; Thank you for the follow up email. Looking into this issue I looked at the account for John Montoya and it does look like the email message was sent to this user as we can see HERE. If these messages are not being received by the students I would recommend that we go ahead and white list the different notifications servers that we use at Canvas.
I asked what I needed to do and haven't had a response. The problem is I'm receiving, my colleague and other colleagues are receiving and yet some are not. If this is a notification preference which needs to be sent I'm confused as in order for the colleague or student to create their account they need to be sent the account or course notification and accept/ create.
We are at a loss.
Wilms
I’m going to share this with the Canvas Admins and Canvas Developers groups in the Community to see if they can help.
You are a star. Thank you Kona.
Jennifer, does the beginning of the URL for your account look like this - https://canvas.instructure.com/ - if so, then it's a free for teachers account. If so, then there should have been a "Help" link under the "Forgot Password" link. If you click on the Help link you can click on the "Report a Problem" and explain what's going on. This goes to Canvas Support and they should be able to help get your password reset for you!
Hope this helps!